Acquia Coverage

Acquia Honored in 2016 Stevie Awards for Sales and Customer Service [Jan. 21, 2016]

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jeudi, le 21 janvier 2016h
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Stevie Awards

Acquia is honored to be among the finalists for the 2016 Stevie Awards for Sales and Customer Service. Acquia was recognized in three categories in this year's competition.

Global Sales Team of the Year: Acquia’s global sales team serves as strategic consultants for the company’s largest customers, helping these organizations plan and develop their digital strategies. The team was formed in 2014, and this is Acquia’s first Stevie's honors in this category.

Worldwide Sales Executive of the Year: Tim Bertrand, Acquia’s chief revenue officer, is a Stevie finalist for the second consecutive year; he earned silver in 2015 for his leadership and strategic direction at the company.

Frontline Customer Service Team of the Year: This is the third consecutive year that Acquia’s global support team has been named a finalist; our support experts were honored with bronze medals in both 2014 and 2015 for their commitment to Acquia’s customers.

Take a moment to vote! The Acquia support team is eligible to win the Stevie’s 2016 People’s Choice Award. Voting is now open, so please take a moment to cast a ballot for our support experts.

Every year the Stevie Awards hosts several programs around the world to honor business achievement, including the International Business Awards and American Business Awards. This year marks the 10th annual Stevie Awards for Sales and Customer Service competition, in which more than 2,100 nominations from organizations in virtually every industry were evaluated. Finalists will be awarded either gold, silver, or bronze awards during a gala banquet on Friday, March 4 at the Paris Las Vegas Hotel in Las Vegas, Nevada.

Happy Birthday, Drupal! [Jan. 15, 2016]

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vendredi, le 15 janvier 2016h
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Drupal Association

Happy birthday, Drupal community! Today is the Drupal project's 15th birthday. In honor of the upcoming year, we've put together a retrospective of some of the incredible changes and accomplishments we made together last year.

2015 was a landmark year for Drupal: between three DrupalCons, the release of Drupal 8, and numerous improvements to Drupal.org, there's a lot for everyone to be proud of. None of our amazing accomplishments would been possible without our community of passionate Drupalers. As you read the infographic, we invite you take a moment to congratulate yourself for all the ways that you've helped make the project strong. Because Drupal's 15th birthday isn't just an accomplishment for the software—it's an occasion to celebrate everyone who has helped get the entire project and the community to where they are today.


See the infographic.

A Front-end JavaScript Framework in Drupal Core? [Jan. 14, 2016]

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jeudi, le 14 janvier 2016h
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LullaBot

This Episode's Guests

Preston So
Development Manager at Acquia Labs, in Acquia’s the office of the CTO. Preston has contributed to Spark, a Drupal distribution for an improved authoring experience, and done work on researching front-end frameworks for Drupal core.

Sally Young
Developer at Lullabot, and principal architect of the decoupled lullabot.com. Also, we hear she can cut a mad rug.

Drew Bolles
Front-end Developer at Chapter Three. Spirit Animal is a White Tiger!

Matt & Mike talk with Acquia's Preston So, Chapter Three's Drew Bolles, and Lullabot's own Sally Young on the possibility of a front-end JavaScript framework in Drupal core, and what that would look like.

Go to the episode.

Boston Unveils Pilot of Overhauled City Website to Solicit Feedback [Jan. 14, 2016]

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jeudi, le 14 janvier 2016h
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StateScoop

By Alex Koma

Boston’s IT staff is collecting public feedback on the newly released pilot version of “boston.gov,” taking a big step closer to launching an overhauled city website.

The city launched the pilot version of the site last week, giving users a sneak peek at three of its new pages and offering them a chance to vote on what sections of the site they’d like to see next.

“On the one hand, it’s a little scary to be developing in public,” Lauren Lockwood, the city’s chief digital officer, told StateScoop. “But our hope is that by exposing ourselves and bringing people into the process that we end up with a better product.”

With roughly a million words on the current website’s 20,000 different pages, Lockwood said the city has been hoping to clean up the clutter with a new site for a while now. She said her team started the process by surveying people “inside and outside city hall” to figure out what about the site needed to change, then set about collaborating with a design firm and a developer to create the new Web portal.

“We set out to create a website that’s not only more useful for our residents, but also more welcoming,” Lockwood said.

Indeed, Lockwood noted that her team sought to build a site that’s “equal parts warm and official,” and also “act as a helpful human.”

Part of that process involves simplifying the content on the website — Lockwood said the current site contains huge blocks of text that require an 11th grade reading level to understand, something the city is hoping to change with the redesign.

The pilot site doesn’t contain many pages, but Lockwood feels the test version embodies many of those attributes her team was striving to attain. The homepage contains links to three initial topic pages for users to explore: “starting a business,” “having a car in the city” and “winter is coming.”

Each page contains information that’s “department agnostic,” Lockwood said, so that users don’t have to hunt on each agency’s page to find what they’re looking for.

“If you want to learn about winter preparedness, rather than going to the parking website to learn about parking garages and the 311 site to learn about how to report cases of unshoveled sidewalks and on and on and on, now we include that in one place,” Lockwood said.

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Life Fitness Globally Deploys Lionbridge onDemand [Jan. 12, 2016]

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mardi, le 12 janvier 2016h
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Lionbridge Technologies

Global staff receive 24/7 automated quotes and seamless integration with the Acquia Platform

WALTHAM, Mass. -- Jan. 12, 2016 -- Lionbridge Technologies, Inc. (NASDAQ: LIOX) the world's leading provider of global content and communication solutions announced customer Life Fitness recently completed a global rollout of Lionbridge onDemand, including a fully automated integration to the Acquia Platform. Now dozens of Life Fitness departments across geographies all manage their translation needs 24/7 via Lionbridge onDemand.

"Translation was a painful, often delayed process before Lionbridge onDemand," said Bob Quast, Vice President Global Marketing & International Market Development, Life Fitness. "With onDemand we have eliminated delays and manual activity for quotes, status updates, file transfers, purchase orders and invoices. Content review is also streamlined through Lionbridge's Global Brand Voice and Review Workflow, which also allows us to manage brand consistency. The automated connection to Acquia flows web content into the same easy process. Lionbridge onDemand is a great solution for us."

Translation needs at Life Fitness span numerous content types including: websites, videos, software applications, mobile apps, technical documentation, marketing collateral, legal, graphics and more. Lionbridge onDemand supports all of these content types via a walk-up interface that makes managing the translation process easy for all users. For its web presence, Life Fitness integrated Lionbridge onDemand using a newly developed connector with the Acquia Platform, a scalable cloud platform for building, delivering and optimizing digital experiences.

"Life Fitness is responding to the demands of a highly engaged customer base, creating immersive, engaging digital experiences for their brand loyalists and fitness enthusiasts alike," said Joe Wykes, VP of Global Channels, Acquia. "By integrating Lionbridge onDemand with the Acquia Platform, Life Fitness is accelerating the delivery of content and campaigns across markets to help build its global business."

Lionbridge onDemand tripled its revenue in 2015 as clients like Life Fitness find great value in its ability to streamline the entire translation process.

"We are appreciative of our relationship with Life Fitness as they realize the value of Lionbridge onDemand and the Acquia connection," said Marc Osofsky, Senior Vice President & General Manager, Global Offerings, Lionbridge. "The joint Acquia-Lionbridge onDemand solution is an ideal fit for many companies who need an accessible, scalable, online solution to manage distributed translation needs throughout the organization."

For more information, please visit lionbridgeondemand.com.

About Lionbridge
Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, online marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 27 countries. To learn more, visit www.lionbridge.com.

About Acquia
Acquia is the digital experience company. Intuit, Warner Music Group and Stanford University are among the more than 4,000 organizations that are transforming their digital businesses with Acquia's open cloud platform. Global 2000 enterprises, government agencies and NGOs rely on Acquia to create new revenue streams, lower costs, and engage audiences more deeply through content, community, commerce and context. For more information visit www.acquia.com.

How Tech Giants Spread Open Source Programming Love [Jan. 8, 2016]

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vendredi, le 8 janvier 2016h
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CIO

By Paul Rubens

"Go is a programming language designed by Google to help solve Google's problems." So said Rob Pike, one of the Go language's designers.

That may be the case, yet the open source language is increasingly being adopted by enterprises around the world for building applications at large scale.

The story is similar with Erlang. Originally a proprietary language developed by Swedish telecommunications company Ericsson for handling massive volumes of telephone switching data on its hardware, Erlang was open sourced and is now rapidly gaining popularity for large-scale applications.

And there's more. Facebook developed GraphQL and BigPipe technologies in response to the particular challenges it faces running a social network processing hundreds of billions of API calls a day for over 1.5 billion active members. Today these technologies have been open sourced, and are used by the likes of content management project Drupal to make its mobile web pages load faster.

You may have noticed a common theme here: Programming languages and technologies that were developed by industry and Internet giants – specifically to meet the unique challenges they faced operating at massive scale – have been open sourced and are now being adopted by regular-sized enterprises for everyday use.

Part of the reason for this is a natural technology trickle-down effect, according to Mark Driver, a research director at Gartner. "Today's leading edge super high tech is tomorrow’s standard product," he says. "Also, large companies (like Google and Facebook) understand the collaborative nature of open computing and the dynamics that drive the Internet. So it's natural that they share these technologies and strengthen the industry around them."

What’s in it for Google?

It may also be that companies like Google share their technology for more self-centered reasons. For example, in November Google open sourced its TensorFlow artificial intelligence and machine learning engine. This needs to be fed huge amounts of data to work effectively.

[Related: 8 key open source software foundations (and what makes them key)]

By giving away its TensorFlow technology, Google’s allowing everyone to benefit from the technology and any improvements that are made to the code. But as the owner of vast amounts of data gathered through the many services it offers, Google is in a position to benefit more than most from improvements made to the technology by the open source community.

There's also a considerable marketing benefit in promoting a language like Go that's available to all, Driver believes. "Sponsoring a project like Go can help Google drive the recruitment of engineers," he says. "It can lead to a virtuous circle of innovation."

The trickle-down effect is particularly important because the challenges that Google, Facebook and other Internet giants faced a few years ago building large-scale applications with huge numbers of concurrent users are exactly the ones faced today by thousands of established companies and startups offering web- or mobile-based applications to large numbers of their customers.

These companies are discovering that many of the problems they’re facing have already been solved.

Acquia is just such a company. It uses Go for its software-as-a-service offering that provides enterprise services for the Drupal content management system. "More and more companies are becoming data companies, handling data from customers, mobile devices and so on,” says Christian Yates, a vice president at Acquia.

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City Unveils Easier-to-use Test Website [Jan. 8, 2016]

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vendredi, le 8 janvier 2016h
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Boston Globe

By Meghan E. Irons

Web users trying to traverse the frustrating maze of that is the city’s website, take note.

A newly redesigned site — brighter, bolder, bluer — is here, though for now, it’s just a test.

Think big city with a heart, a warmer, gentler one. No acronyms.

“Beautifully designed, delightful to use, and thoroughly useful,’’ boasts the site in its debut Thursday at pilot.boston.gov.

The site features a large image with soft blue background and bold white letters reading “Boston.gov.”

It is a result of months of planning and input from the public, said the city’s chief digital officer, Lauren Lockwood.

An audit of more than 20,000 indexed pages suggested that using the site was a drag, she said.

“We heard from residents who mentioned how difficult it can be to search through departments and find the right information on the current website,” Lockwood said.

The pilot site previews topics pages, based on how readers think about an issue. Three topics are on the site for now — starting a business, having a car in the city, and winter preparedness.

The city’s digital team will eventually add more topics and information from the various city departments.

The redesign is being led by the city’s digital team, along with IDEO, an award-winning global design company, and Boston-based Acquia, a local technology provider. The cost of the redesign is $880,800, officials said.

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Boston Streamlines its Site for Mobile [Jan. 8, 2016]

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vendredi, le 8 janvier 2016h
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GCN

By Amanda Ziadeh

Boston is giving residents a peek at its redesigned Boston.gov site, pilot.boston.gov, to show the responsive design and new functionality and to encourage citizen feedback while the website continues to be developed.

The pilot site’s responsive design optimizes content to fit all screens -- especially important with today's diversity of mobile devices -- and currently features topic pages to make it easier to find tools and resources. The redesigned site will also include a more robust menu and navigation bar to help users efficiently and intuitively find what they need, the city said.

The revamp comes in response to an audit of the more than 20,000 indexed pages on the current site, which made it difficult for residents to find information and navigate their way around online services. The pilot’s design addresses this by using curated content from various departments to reduce the need to visit multiple sites. It also presents content on topical pages organized on how a resident thinks about a certain issue – like owning a car or starting a business.

"We are creating a digital front door for City Hall that is friendly, convenient and worthy of our connected, tech-savvy city,” said CIO Jascha Franklin-Hodge.

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Boston Mayor Launches Pilot Site to Show Progress Toward Redesigned City Website [Jan. 7, 2016]

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jeudi, le 7 janvier 2016h
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City of Boston

BOSTON - Thursday, January 7, 2016 - Mayor Martin J. Walsh today announced an important step in the redesign of the City of Boston's website - the launch of the Boston.gov pilot site (pilot.boston.gov). The pilot site provides a preview of the new design and encourages feedback as the broader Boston.gov site is developed.

"This is an exciting chapter in the redesign of the City's website," said Mayor Walsh. "We want to give the people of our City a look at the work we're doing and a voice in the process as we continue to build a more welcoming and useful website."

At the start of the project, the City spoke to constituents who shared valuable feedback about how to improve the city's website. This feedback process will continue throughout the duration of the pilot, and residents are encouraged to share their thoughts on the redesign through the feedback navigation on the pilot website.

"Millions of people use digital channels to engage with City government every year," said Chief Information Officer Jascha Franklin-Hodge. "We are creating a digital front door for City Hall that is friendly, convenient, and worthy of our connected, tech-savvy city."

An audit of the more than 20,000 indexed pages illustrated the need to make it easier to find information. The goal of the redesigned City website is to help users navigate the many resources provided by the City in a way that is simple and intuitive.

The pilot site – which is optimized to fit all screen sizes, including smartphones – showcases the City’s digital brand and previews a new way of organizing content through “topics.” Topic pages feature curated content based on how a resident thinks about an issue, such as owning a car or winter preparedness.

"We heard from residents who mentioned how difficult it can be to search through departments and find the right information on the current website," said Chief Digital Officer Lauren Lockwood. "By pulling content from various departments into Topic pages, we're able to organize resources in a more intuitive way."

While the pilot site focuses on topic pages as a new way to discover tools and resources, the redesigned City website will eventually include additional ways for residents to easily find the content they need, including a more robust menu and navigation bar.

The pilot website is a work in progress and will continue to grow and change in the coming months with an expected full launch of the new Boston.gov site later in 2016. In the meantime, the current website (www.CityofBoston.gov) will operate as usual.

The effort is being led by the City's Digital Team in partnership with IDEO, an award-winning global design firm, and Boston-based Acquia, a leading local technology provider. To receive updates on this project, sign up at Next.Boston.gov.

About the City of Boston's Digital Team
The Digital Team is part of the City's Department of Innovation and Technology and focuses on delivering digital services that are welcoming, highly useful, and designed around the needs of the Boston community.
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One Year In: New York Website Redesign Drives Major Traffic Gains [Dec. 23, 2015]

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mercredi, le 23 decembre 2015h
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StateScoop

By Alex Koma

A year after New York state unveiled its first website redesign in more than 15 years, state officials say the update was well worth the wait.

Even Gov. Andrew Cuomo is touting the new NY.gov‘s record-breaking traffic numbers: The website’s page views quadrupled to 17.2 million from 3.9 million a year ago, according to the state’s Office of Information Technology Services. The office also reported seeing double the number of users overall and triple the amount of mobile traffic, and noted the rate at which users leave the site after visiting just one page has declined by more than 20 percent.

Melanie Galinski, the site’s general manager, attributed the bump to significant improvements on the site.

Before the update, “any time we wanted to make a change it required an engineer,” Galinski told StateScoop. “We had a broken search, it was impossible to use on any type of mobile device, full of dead links. It just definitely had the out of touch, out of date, out of order type feel.”

Now she said the site uses responsive design, a more powerful search function and a section that “customizes information around government to the citizen” based on where they live in the state. There were editorial changes as well: The new site lays out available government services in plain language and groups them by category rather than by the agency that runs them, making transactions easier to complete and keeping people coming back for more.

Overall, it’s easier to use, she said.

“I think people aren’t as frustrated as they used to be,” Galinski said.

For the redesign, Galinski and her team decided to work with software-as-a-service company Acquia to use open-source web content management platform Drupal. The changes the team made were crucial for ramping up the site’s mobile traffic, Galinski said. Her staff recorded more than 1.9 million mobile sessions over the last year with the new site, compared to just over 524,000 a year ago. She credits the site’s responsive design for ending the “pinching and squeezing” required to use the old site on a mobile device, and building that traffic in the process.

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The Reverse Web and What Government Must Do to Adapt [Dec. 22, 2015]

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jeudi, le 22 decembre 2016h
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The Mandarin

Governments and public agencies should begin thinking of themselves not as depositories of information for citizens to access at will, but instead reposition as technology platforms providing useful insights before citizens realise they are even needed.

This is the position of Drupal creator and Acquia co-founder and CTO Dries Buytaert, who says governments should take heed of the gradual rise of the “reverse web”, wherein fewer citizens actively search for the information they need and instead are provided that information, along with relevant insights and calls to action, by platforms with knowledge of their behaviour.

“I think governments need to think of themselves as platforms,” said Buytaert. “They need to offer a core set of capabilities available to government departments, and then enable agencies to innovate and transform services, or build on top of that platform.”

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How to Build Boston's Next Anchor Company [Dec. 15, 2015]

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jeudi, le 14 janvier 2016h
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BostInno

By Kyle Alspach

Plenty of entrepreneurs start companies with the goal of building something small, and then selling. Acquia, which now has 720 employees, and Localytics, which employs 250, were clearly never those types of companies. So it’s no coincidence that they're two of Boston’s best candidates for becoming our next “anchor” companies—firms that grow to large scale, stay independent over the long term, hire people in droves and stimulate the formation of new startups. Acquia CEO Tom Erickson recalled an early conversation he had with company co-founder and CTO Dries Buytaert: “He said to me, ‘I want to build a company that is the only company I ever work in.’”

I’ve spoken with Erickson and Localytics co-founder/CEO Raj Aggarwal in recent weeks to find out how they’ve gotten gone about building for the long term even when they were still very much in startup mode. As Boston continues to ponder whether our companies aren't achieving their full potential by selling out too early—as suggested by a recent MIT study—their insights should be of use to many in the tech community here.

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Acquia Plans Expansion in Australia, Asia-Pac Region [Dec. 15, 2015]

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mardi, le 15 decembre 2015h
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ITWire

By Sam Varghese

The Boston-based open source company Acquia is expanding its operations in Australia and the Asia-Pacific region as it seeks to explore more business opportunities, the company's general manager for Asia Pacific Japan, Graham Sowden, says.

Sowden was in Melbourne on Tuesday on a staff-recruitment drive; during a brief one-on-one, he said that he had hired the company's first employee in Melbourne and shortly hoped to double the number. Acquia has a presence in Sydney where there are 12 staff, while Brisbane is home to 13 employees.

Last year the company, which specialises in the Drupal content management system, gained a big foothold in the Australian market by winning a contract to develop up to 450 websites for the federal government. As with many of its other big contracts, the resulting CMS will have its own characteristics which are peculiar to the task at hand; in the case of the Australian contract, it will be known as govCMS. There are eight staff working in Canberra and dedicated to liaising with people there for the govCMS work.

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Everything Old is New Again: How Software Development Will Come Full Circle in 2016 [Dec. 14, 2015]

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lundi, le 14 decembre 2015h
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Information Age

By Chris Stone

The history of software technologies has shown two things: trends of the past tend to crop up again, and they always inspire greater innovation

Products of the future have consistently been created through the collaboration and evolution of former concepts. Technologies seen as commonplace today, from the internet to smartphones, all formed out of complex ideas from the past. Because of this, often the best way to predict the future is by taking a look at the past.

Many trends and technologies have emerged and disrupted their respective industries over the last few years. Now, though, these innovations are ready to really take off and make their mark on a larger scale.

Here is what three of the past’s most revolutionary trends will evolve into throughout the next year.

1. What was once activity directory will be federation identity management on the web

Novell and Microsoft built directory services and active directory in the late 1990s as databases to manage identity and keep track of users’ profiles and access to services within networks.

They were mostly used within single networks or organisations. Novell, along with Netscape, helped create LDAP and then tried to federate web-based information with internal directory information on individuals, but the idea happened before way its time.

There are similar “namespaces” or directories for the web (for example, PHP Namespaces). But now, other technical components (for example, complex matching algorithms pairing data with directory information) are finally falling into place to use identity to deliver personalised information to individuals.

The larger question for 2016 is how active of a role the consumer will want to take in managing his or her own identity. 2016 could be the year personal information brokering (PIM) reaches a fever pitch, before adoption.

2. What was once service-oriented architecture will be microservices and distributed computing (container) environments

This idea was all about how application components could provide services to other components via a network’s communication protocol. It was thought to be “killed by the cloud”, or it largely languished because cloud infrastructure wasn’t mature enough at the time – depends on who you ask.

Microservices are applications broken down into small, loosely coupled pieces. Using microservices, businesses can automate out of large-scale failure by isolating problems, and save on computing resources.

In 2016, more companies will run microservices in a containerised environment and automatically isolate components when they fail or need maintenance.

Using these environments, the cloud will become like a utility, and companies can begin to charge for their services based on usage, much like electricity or water.

3. What was once PointCast/push technology will be the ‘big reverse‘

PointCast was before its time as bandwidth and network capabilities weren’t up to the job of delivering personalised content to the user in a “push” broadcast format – in other words, it failed a lot.

Management and large-scale economic challenges plagued the company and ultimately the idea was acquired by Idealab and disappeared.

With more devices shipping without browsers and the volume of data getting infinitely larger on the web, there will be a return to delivering the right information to the right user at the right time in the right context.

With short-format messaging and notifications rising to prominence on mobile devices, the website won’t look like a website for long – it could change as soon as next year like a “big reverse of the web”. The Internet of Things is nothing more than an instantiation of this concept.

When it comes to technology, dwelling on the past is encouraged. By understanding trends of the past – what worked and what didn’t – businesses can better refine their approach moving forward.

2016 will be the year when ideas from technology’s distant and more recent past will step into the spotlight and show their true potential. But even then, the innovation won’t stop.

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What Does the Future of the Internet Look Like? [Dec. 11, 2015]

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Dimanche, le 11 decembre 2016h
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World Economic Forum

By Dries Buytaert

The future of the web will be all about delivering the right information or service, to the right user, at the right time, on the right device. While this idea sounds pretty straightforward, in reality it’s tough to execute. Companies like Google, Facebook and Apple are investing a lot of time and energy into developing “personal assistants” that serve up highly customized streams of information, or even perform tasks through your mobile device. What if we had a similar concept for the web?

I call this idea “B2One”. Within the next decade, we’ll move from B2C to B2One, where we’ll create one-on-one relationships between people and companies. We carry technology with us nearly everywhere, and are consistently providing our devices with inputs – where we are, what we want, and what we’re doing. B2One asks: What if companies were able to make life easier, better and more customized to our preferences by making better use of this data?

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Mobile App is Smooth Sailing for Princess Cruises [Oct. 26, 2015]

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lundi, le 26 octobre 2015h
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Chief Marketer

By Beth Negus Viveiros

A mobile app is helping Princess Cruises’ passengers keep up with events on-ship—and helping the company collect a wealth of customer data and feedback.

The Princess@Sea app first launched on one ship in 2013, the Royal Princess, and will be available on all 17 ships in the Princess fleet by the end of the year, said Nate Craddock, project lead and architect for Princess@Sea product team, speaking at Acquia Engage in Boston last week.

On the average cruise where the app is available, 30% to 40% of passengers download the app, and 15% to 20% register to fully use its features, allowing Princess to track users and tabulate that data.

The app, powered by Drupal, allows passengers to create calendars of not only official shipboard events but to create their own personal events with friends, family and travel groups.

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Deep into Drupal, Cisco Starts to Give Back to Open Source Community [Oct. 21, 2015]

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mercredi, le 21 octobre 2015h
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Network World

By Bob Brown

Cisco’s Jamal Haider acknowledged during a presentation this week that his team that works on the company’s open source-based customer support portal hasn’t given much back to the wider Drupal community yet, but he said this talk at the sold-out Acquia Engage conference in Boston is part of an effort to change that.

And why not? Cisco has plenty of reasons – more than $400 million of them, in fact – to be grateful for Drupal since migrating its Support Community portal to the open source content management system early last year. Cisco started working on project requirements in 2013 with Acquia, a SaaS provider that has commercialized Drupal offerings.

Haider, Cisco’s director of social, SaaS and mobile platforms, claims the company has saved hundreds of millions of dollars since revamping the site, which previously was based on technology from Jive Software. These savings are attributable largely to “deflecting” the cost of supporting customers – in other words, enabling customers to help themselves through a greatly improved portal rather than getting on the phone with actual Cisco technical support personnel. Haider cited a 77% deflection rate thanks to the portal, which Cisco aims to make the place to go for detailed technical, and some marketing, information. Moving to Drupal helped Cisco build a site that is faster, more stable and more flexible, and that has a much friendlier user interface, Haider says.

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How Acquia Helped Cisco Save $400M [Oct. 21, 2015]

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mercredi, le 21 octobre 2015h
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CRN

By Meghan Ottolini

Acquia CEO Tom Erickson trumpeted the success of the cloud platform solution provider’s work with Cisco at the Acquia Engage conference in Boston Wednesday.

Erickson held up the company’s experience with Cisco as a prime example of how Acquia has taken companies through critical transformations involving Web content management, cloud computing and Drupal support.

Cisco leveraged the Drupal and Acquia platform to transform its services organization from a traditional call center to a community centered around partners and customers. The update streamlined customer support services, but also saved Cisco a considerable chunk of change.

“They’re expecting to save over $400 million with this digital transformation, not a small thing at all,” Erickson said.

The CEO’s keynote address focused on the various solutions Acquia offers to enable digital transformation, which Erickson called a matter of "life or death" for most companies. Specifically, Erickson pointed out cloud CMS as a crucial solution for modern businesses.

Acquia's CEO on a New Product, IPO and Unicorn Obsession [Oct. 21, 2015]

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mercredi, le 21 octobre 2015h
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BostInno

By Kyle Alspach

One of Boston’s fastest-growing private tech companies has a new product out today and aspirations for going public that are as strong as ever despite the tech IPO slowdown.

Acquia, which provides cloud technology for Web content management using open-source Drupal, is in the middle of its annual Engage conference in Boston. And today the firm is announcing Content Hub, a new service that makes it easier to distribute and share content across multiple sites and incompatible platforms. In an interview, CEO Tom Erickson said the product was heavily requested by existing customers and also aims to pull in Drupal users that so far haven’t quite been enticed by Acquia. “For organizations using Drupal but not Acquia, this is another way to engage with us,” Erickson said.

The announcement comes as the release of a major Drupal update is imminent and a few weeks after Acquia announced $55 million in new funding to support its growth plans, bringing the firm to $174 million in total funding since its launch in 2007. It also follows Acquia’s move to a new Downtown Boston office, from Burlington, in May. The company now employs 329 in Boston and 720 overall.

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Acquia Releases Content Hub at #AcquiaEngage15 [Oct. 21, 2015]

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mercredi, le 21 octobre 2015h
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CMSWire

By Dom Nicastro

Acquia targeted personalized digital experiences at its first customer conference last fall. This year, it's turning its attention to internal processes, specifically enterprises that need to share content between web content management systems (Web CMS) and other digital distribution channels.

Today, at its Acquia Engage Conference, Boston-based Acquia released the Acquia Content Hub, a cloud-based distribution and discovery service.

Acquia built its platform on the open-source Drupal model, which was created by Acquia founder and CTO Dries Buytaert. This release aims to make it easier for CMSs to talk to each other, Acquia officials told CMSWire.

The company hopes to accomplish this through APIs that connect the Acquia Content Hub with other content channels.

The product is targeted at "enterprise customers with complex silos and systems that need a better way to get content out of legacy systems, into more modern systems and across various distributed partners and teams," Kelly O'Neill, senior director of product marketing for Acquia, told CMSWire in an interview last week.

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