From Friction to Freedom: The Story of Birdi's Digital Transformation with Drupal

In a world where consumers expect a digital experience that is as convenient and easy as buying a t-shirt, Birdi set out on a mission to create a better, more holistic digital pharmacy experience for its customers. Historically, ordering and purchasing prescriptions have been complicated and time-consuming for consumers. Birdi wanted to improve the customer experience and meet the needs of its customer segments by offering a fast, easy, and affordable way to purchase medications, including free shipping and a digital medicine cabinet to track fulfillment.

Join us to learn how Birdi partnered with digital innovation partner Bounteous and leveraged Drupal and Acquia to launch a frictionless, agile, and reliable digital platform that improved, simplified, and optimized the customer experience.

Takeaways:

• Dive into how Birdi transformed the digital pharmacy experience to be fast, easy, and affordable for customers
• Learn how Birdi used Drupal and Acquia to launch a reliable digital platform that improved the customer experience
• Gain insights into how Birdi met the needs of different customer segments with personalized services and a digital medicine cabinet
• Understand how Birdi's digital transformation improved customer satisfaction, retention, and operational efficiency
• How Birdi’s framework can be applied to other verticals