Image ![joint webinar with ciandt for apac](/sites/default/files/styles/large/public/media/image/2023-06/Hero-webinar-with%20Ci%26T-June15-apac%20%E2%80%93%201.png?itok=kr81O27e) Webinar # Delivering Exceptional Digital Customer Experiences ## What's Covered? - Drivers of a great CX and EX - Optimize first party data strategy - Content development and management ## Watch Now First Name Last Name Email Company Job Title Country Country AfghanistanÅland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua & BarbudaArgentinaArmeniaArubaAscension IslandAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia & HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCanary IslandsCape VerdeCaribbean NetherlandsCayman IslandsCentral African RepublicCeuta & MelillaChadChileChinaChristmas IslandClipperton IslandCocos (Keeling) IslandsColombiaComorosCongo - BrazzavilleCongo - KinshasaCook IslandsCosta RicaCôte d’IvoireCroatiaCubaCuraçaoCyprusCzechiaDenmarkDiego GarciaDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard & McDonald IslandsHondurasHong Kong SAR ChinaHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacao SAR ChinaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmar (Burma)NamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian TerritoriesPanamaPapua New GuineaParaguayPeruPhilippinesPitcairn IslandsPolandPortugalPuerto RicoQatarRéunionRomaniaRussiaRwandaSamoaSan MarinoSão Tomé & PríncipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia & South Sandwich IslandsSouth KoreaSouth SudanSpainSri LankaSt. BarthélemySt. HelenaSt. Kitts & NevisSt. LuciaSt. MartinSt. Pierre & MiquelonSt. Vincent & GrenadinesSudanSurinameSvalbard & Jan MayenSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad & TobagoTristan da CunhaTunisiaTürkiyeTurkmenistanTurks & Caicos IslandsTuvaluU.S. Outlying IslandsU.S. Virgin IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamWallis & FutunaWestern SaharaYemenZambiaZimbabwe State - Select -AlabamaAlaskaAmerican SamoaArizonaArkansasArmed Forces (AA)Armed Forces (AE)Armed Forces (AP)CaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarshall IslandsMarylandMassachusettsMichiganMicronesiaMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPalauPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirgin IslandsVirginiaWashingtonWest VirginiaWisconsinWyoming Marketing Opt-In Yes, I would like to receive updates and information about Acquia's products, events, webinars, and more. I understand I can unsubscribe at any time. This site is protected by reCAPTCHA and the Google [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply. - [Webinar Details](#webinar-details) - [Speakers](#speakers) [ Watch now ](#leadform) ## Webinar Details Businesses worldwide are feeling the turbulence of the energy crises, inflation, and rumors of an approaching recession. One thing will remain constant throughout this period — customers expect excellent experiences whenever they interact with a brand. Our research found that businesses are prioritizing customer retention over the next 12 months. They’re doing so by 56% planning to improve customer experience & 58% focusing more on customer service. Join our customer experience experts from Acquia & Ci&T to learn: - **Personalization**: A great CX begins with empathy and understanding the customer - **Creative Design Experience**: A great EX (employee experience) as an enabler of CX - **First party data strategy**: How to responsibly harness it as competitive advantage - **Content development & ongoing optimization**: Matching content production and utilization to customer desire - **Digital Excellence & Management**: The tech stack you need to put the right content in front of customers at the right time In partnership with: Image ![CI&T](/sites/default/files/styles/wysiwyg_logo/public/media/image/2023-02/Logo_CI%26T_RGB%20%281%29.png?itok=KcC4C1MQ) ## Speakers Image ![Gabriel Ponzanelli Headshot Pink](/sites/default/files/styles/speaker/public/media/image/2023-02/Gabriel%20Ponzanelli_Pink.png?h=7ce4eea2&itok=bIKNSNP3) ### [Gabriel Ponzanelli](/about-us/team/gabriel-ponzanelli) Former General Manager, Asia Pacific & Japan Acquia Image ![David Bacon](/sites/default/files/styles/speaker/public/media/image/2023-04/David%20Bacon.png?h=77f9f128&itok=C1Orn5Sv) ### [David Bacon](/about-us/team/david-bacon) Director of Design CI&T Image ![Robin Headshot](/sites/default/files/styles/speaker/public/media/image/2023-05/Robin%20Headshot.jpg?h=404059e4&itok=L4Bx1ECY) ### [Robin Borelli ](/about-us/team/robin-borelli) Client Partner CI&T Image ![Tony Altamura CI&T](/sites/default/files/styles/speaker/public/media/image/2023-04/Tony%20Altamura.png?h=d9bcd22f&itok=PztOBxFz) ### [Tony Altamura](/about-us/team/tony-altamura) VP Customer Solutions CI&T