Webinar

# Closing the CX Gap: Moving Towards 'Response Agility'

 

 

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- [Webinar Details](#webinar-details)
 
 [ Watch now ](#leadform) 

 

 

## Webinar Details

73% of Americans believe customer experience is a crucial factor in their purchasing decision. While  
80% of leaders believe they deliver a superior customer experience, only 8% of customers agree.  
  
Operationalizing a unified customer experience that reflects the purpose & manner of the brand is a top priority for most organizations today. But how do you break down the barriers that stand in the way of a superior customer experience?  
  
**Get our webinar to see how we dissect these challenges that many organizations face:**  
\- How to set up the back-stage of the experience  
\- How to break down silos and ensure the right players are at the table  
\- How to enable agility and embrace a greater degree of risk  
\- Lastly, how to govern and measure the integrity of the experience when multiple business units are involved

Image

 ![David Aponovich](/sites/default/files/styles/legacy_inline_image/public/legacy/images/2018-04/david_aponovich_4.jpeg?itok=PaAf7LnV)

 



David Aponovich, Sr. Director Product Marketing, AcquiaImage

 ![John Mozayani](/sites/default/files/styles/legacy_inline_image/public/legacy/images/2020-02/John_4.jpg?itok=mleAV7H5)

 



John Mozayani, Vice President of Technology, AppnovationImage

 ![Anton Morrison ](/sites/default/files/styles/legacy_inline_image/public/legacy/images/2020-02/Anton_4.jpg?itok=sNqirosi)

 



Anton Morrison, Vice President of User Experience and Design, Appnovation