Kent joined Acquia from Angus Systems and brings a range of customer support and operations experience. Previously he held operations and customer management positions at e-learning and telecommunication firms. Prior to that he built a world-class support organization serving customers on three continents and supporting multiple products at ON Technology. His "thing" is figuring out how to delight customers by assembling the people and systems needed to deliver great service and support. When not keeping up with his two very active girls he enjoys tinkering in his workshop, reading about new gizmos, practicing karate, and pondering the cosmos.