# Customer Success is at Our Core Put the customer first. We say that to our customers, and we apply it to our services. So our customers are not only happy, but also successful. ![Customer Success Header Image photos of customers](/sites/default/files/styles/flex_header_desktop/public/media/image/2022-09/customer-success-header-image_0.png?h=1d86ca3f&itok=S4C5bOB0) ![Customer Success Header Image photos of customers](/sites/default/files/styles/flex_header_desktop/public/media/image/2022-09/customer-success-header-image-mobile.png?h=98c429b1&itok=XAy4zCqW) ![Customer Success Header Image photos of customers](/sites/default/files/styles/flex_header_desktop/public/media/image/2022-09/customer-success-header-image-mobile.png?h=98c429b1&itok=XAy4zCqW) ![Illustrative diagram showing all the components of Acquia’s Customer Success experience, including: global support, account manager, customer success manager, technical account manager, Learning Resources, professional services, and partners.](/sites/default/files/media/image/2024-08/Customer%20Success%20Diagram.svg) Meaningful partnership ## Tech with a human touch. Customer Success is a team effort. That's why we offer global support, learning services and expertise that help you get more from your Acquia experience. [Our Customer Experience](https://www.acquia.com/resources/case-studies) ## Meet the Customer Success Teams ![](/sites/default/files/media/image/2024-09/Global%20Support%20Icon_Color.svg) Global Support Rely on Acquia’s world-class Global Support team, providing global coverage across all time zones. [More on Global Support](/customer-success/global-support "Customer Success Team | Global Support") ![](/sites/default/files/media/image/2024-09/Account%20Manager%20Icon_Color_0.svg) Account Managers (AM) Your dedicated Acquia expert committed to understanding your unique business objectives. [More on AMs](/customer-success/account-manager "Customer Success Team | Account Manager") ![](/sites/default/files/media/image/2024-09/Customer%20Success%20Manager%20Icon_Color.svg) Customer Success Managers (CSM) Your day-to-day point of contact, dedicated to helping customers realize success. [More on Acquia CSMs](/customer-success/customer-success-manager "Customer Success Team | Customer Success Manager") ![](/sites/default/files/media/image/2024-09/Technical%20Account%20Manager%20Icon_Color.svg) Technical Account Managers (TAM) Your technical expert in all things Drupal and Acquia. [More on Acquia TAMs](/customer-success/technical-account-manager "Customer Success Team | Technical Account Manager") ![](/sites/default/files/media/image/2024-09/Learning%20Resources%20Icon_Color.svg) Learning Resources Learn best practices, engage with product experts, and connect with other users. [More on Learning Resources](/customer-success/learning-resources "Customer Success Team | Learning Resources") ![](/sites/default/files/media/image/2024-09/Professional%20Services%20Icon_Color.svg) Professional Services We offer a variety of options to enhance your digital presence, including a suite of services ranging from training to bespoke implementation. [More on Professional Services](/customer-success/professional-services "Customer Success Team | Professional Services") ![](/sites/default/files/media/image/2024-09/Partners%20Icon_Color.svg) Partners As an extension of our Support and Customer Success teams, our partners are trusted advisors who can help teams accelerate implementation and tackle digital projects. [More on Partners](/partners "Work with a Partner") ![Drupal certification badge graphic](/sites/default/files/styles/feature_component_50x50_desktop/public/media/image/2022-08/drupal-certification-badge-graphic.png?itok=8yu5L_DQ) A Plan from Day One ## Ensuring your success Our team works proactively with you to develop a strategic plan for success, establish KPIs and manage against timelines and milestones to ensure successful outcomes. ##### Trusted Resources Get the right information when you need it most. We offer a range of learning resources, from Drupal and Acquia certifications to classes and product guides and tutorials. Choose between self-directed and instructor-led resources to learn and grow at your own pace. ##### Expertise and Support Our team is here to help you get more from Acquia. We offer insights into evolving best practices, customized professional services, and global support to give you a firm technical and logistical foundation for success. [Our Customer Experience](https://www.acquia.com/resources/case-studies) Our Philosophy ## The "Why" Behind Acquia Image ![Your success is our priority chat icon](/sites/default/files/styles/two_column_feature_showcase_icon/public/media/image/2022-09/Approval-Icon-pink.png?itok=lgzUC-Dy) ##### Your success is our priority At Acquia, we know that your success is our success, so we base our entire process on providing the tools that help you thrive. Image ![Optimize your experience icon](/sites/default/files/styles/two_column_feature_showcase_icon/public/media/image/2022-08/Integrate%20Icon_1.png?itok=EYki4H0-) ##### Optimize your experience We know no two businesses are alike, so we customize your solutions to meet your needs. Image ![Value you can prove icon](/sites/default/files/styles/two_column_feature_showcase_icon/public/media/image/2022-09/New-Revenues-Icon-pink.png?itok=NRwphBqW) ##### Value you Can Prove Today's landscape is data and ROI-driven, and we welcome that. We earn your business every day, and work hard to drive results. Image ![We're in this together handshake icon](/sites/default/files/styles/two_column_feature_showcase_icon/public/media/image/2022-08/Partnership%20Icon_3.png?itok=sRRL26OF) ##### We're in This Together Open communication and partnership is vital. That's why we're committed to an open dialogue with our customers to ensure we're on the same page about your goals and needs. > "Great hosting, high reliability, and responsive customer service: that’s significant for us, and why we’re happy with Acquia." Zach Wheat Director of Digital Communications, University of Virginia ## You're in good company ![bentley Logo](/sites/default/files/styles/logo_bar/public/media/image/2022-09/Bentley%20Univeristy%20Logo.png?itok=EbFUQHV-) ![Conagra Logo](/sites/default/files/styles/logo_bar/public/media/image/2022-04/Conagra%20Logo.png?itok=EmiYadGQ) ![New Balance Logo](/sites/default/files/styles/logo_bar/public/media/image/2022-09/New%20Balance%20Logo.png?itok=O7ut40_V) ![Novartis Logo](/sites/default/files/styles/logo_bar/public/media/image/2022-09/Novartis%20Logo.png?itok=0AAag-6-)