Technical Architect, Enterprise Applications

Department: Professional Services
Location: Remote

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been  rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

Acquia is seeking a Technical Architect, Enterprise Applications to provide technical advice and enablement to customers hosting their Magento implementations at Acquia. As a Magento expert, you’ll provide ongoing guidance on Magento, Acquia’s hosting environment, recommend best practices, assist in ensuring successful migrations, and help Acquia and customers resolve technical issues. The ideal candidate has a broad and deep background in Magento and web development, significant LAMP stack knowledge, and a rare blend of technical and customer relationship skills.

Job Requirements:

  • Provide troubleshooting and enablement on a wide variety of technical and strategic topics, including Magento functionality, best practices, development operations, and Acquia products, including cloud hosting
  • Help ensure successful customer hosting transfers
  • Connect customers with other subject matter experts within Acquia
  • Communicate with customers with clarity and courtesy – verbally and in writing
  • Work with customers in real time in scheduled phone meetings, as well as through a customer ticketing system
  • Efficiently juggle multiple requests from multiple customers
  • Collaborate with other team members on technical and customer service challenges
  • Act as a Magento subject matter expert to support other teams within Acquia

Basic Qualifications:

  • Deep experience with Magento architecture, including an aptitude for building, configuring, and troubleshooting a variety of Magento implementations (single store, multi-store, multi-instance, etc.)
  • Proven record of providing customer relationship management with excellent customer satisfaction in ecommerce environments
  • Solid understanding of LAMP internals and resource management
  • Passion for the ecommerce, web, open-source development, and for helping us build lasting value for customers
  • Strong problem solving skills, intelligence, initiative, and the ability to thrive under pressure
  • Ability to efficiently prioritize a large number of competing requests
  • Excellent interpersonal, team cooperation, and communication skills

Preferred Qualifications:

  • Experience with Magento Enterprise 1.13+
  • Experience with enterprise web technologies and tools like Jenkins, Docker, SOLR, etc.
  • A consulting or customer service background
  • Experience delivering solutions to large enterprises (Fortune 500, multiple government agencies etc.)
  • Certified Magento Developer or Magento Developer Plus
  • Bachelor's or Master's degree