Customer Support Engineer

Department: Customer Solutions
Location: Portland, OR

Acquia is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as ​one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been​ rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

Introduction:

Acquia is looking for Drupal experts and technical advisors to join our Support Engineering team to help us provide exceptional service to our growing customer base, from Fortune 500 clients to Government agencies. Acquia Support is a high-energy team that offers opportunities for growth and new challenges in a collaborative, supportive atmosphere – we’re dedicated and fun!

Summary: 

We need smart, focused and determined individuals who have a proven ability to listen, read between the lines, and diagnose and solve problems efficiently. You get to advise Acquia customers on how to get the most from Acquia products and guide them through issues from site launches to "there's a module for that" scenarios.

Responsibilities: 

Join a close-knit, tenured team of Drupal and Web professionals helping customers all over the globe overcome obstacles and resolve issues related to their websites. It’ll be important to develop and maintain excellent customer relationships, work with Acquia’s team of top Drupalists to consult or resolve issues, and contribute to making Acquia and Drupal even more awesome. Maybe even inspire a little crazy!

Requirements: 

  • Passion for the web, open-source development, particularly Drupal, and for helping us continue to build our community and Acquia as a whole
  • Experience in site development and/or PHP development and demonstrable Drupal skills
  • Conversational understanding of LAMP and/or IIS/SQL, network protocol layers, security layers and domain models
  • 2-5 years of experience in technical customer support or a client engagement position preferred
  • A compulsion for creating order out of chaos, and a penchant for turning over all the rocks and resolving issues thoroughly (i.e., code for being proactive and detail-oriented)
  • Aptitude for building, configuring, and troubleshooting a variety of challenging technical issues for a diverse enterprise customer base
  • Excellent interpersonal and communication skills a must
  • Bachelor's degree in Computer Science or related discipline is a plus, though relevant experience on the job is just fine