Systems Administrator

Department: IT
Location: Reading, UK

About Acquia:

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in Boston with our EMEA Head office in Reading, UK and further European offices in Paris, Munich and Ghent, we have been named as ​one of the world’s fastest growing software companies and have been​ rated a leader by the analyst community.

Position Overview:

Acquia’s global IT support team is seeking an experienced Systems Administrator to work in our Reading, UK office. As a member of the global IT support team the Systems Administrator will help support all of our EMEA locations and provide off-hours support to our other global offices worldwide while being exposed to the latest technologies.

 

Responsibilities include, but are not limited to:

  • Provision/de-provision accounts and perform password resets in Azure AD
  • Troubleshoot end-user issues with laptops, peripherals, printers or software
  • Troubleshoot connectivity issues with ISP, network, WiFi or VPN
  • Troubleshoot issues with audio/video and video conferencing systems
  • Provide training on IT systems for new hires during onboarding process
  • Perform MACs (moves, adds, changes) to hosted PBX system
  • Document technical problems, resolutions, and processes for assigned tasks and projects
  • Procure, setup, and distribute Apple laptops and peripherals to end-users
  • Maintain computer and peripheral inventory levels
  • Participate in the implementation of various IT projects

Minimum Qualifications:

  • 4-7 years prior experience working as part of an IT support team using an issue tracking system
  • Must be dependable, reliable, and able to work independently or as a member of a team
  • Self-starter that thrives in a fast-paced and unpredictable work environment
  • Strong problem-solving abilities, initiative, and ability to thrive under pressure
  • Prior experience supporting Apple devices and managing them with Jamf; Apple certified a plus
  • Understanding of network principles
  • Excellent interpersonal and communication skills