UX Researcher




Boston, MA

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.Are you passionate about understanding customers? Are you driven to understand the motivations and intentions of people? Do you want to help create amazing products that customers interact with every day?


Acquia is looking for a UX Researcher to execute the research plan on our cloud product. You will plan, moderate, and analyze research studies to support the product design and discovery process. You will be the voice of the customer and help drive the direction of Acquia’s products by uncovering and translating customer goals and needs into actionable insights and requirements.  You will work closely with interaction designers, product managers, and engineers to plan and run research studies.


You’ll be joining a talented team of designers and researchers creating breakthrough products for people developing rich digital experiences with Drupal. Our customers are a savvy, demanding group; you and this team are responsible for delivering best-of-breed applications in a fast-paced, agile, startup-like environment.


Acquia offers fabulous company benefits and a fast paced, highly motivated, enormously fun work environment, not to mention a career with great growth potential.




  • Recruit, screen, and schedule participants matching our personas using internal contacts, customer relationships, social media, and local events
  • Plan user research studies by coordinating with interaction designers, engineers, and product stakeholders
  • Moderate user research, including usability studies, site visits, and diary studies
  • Analyze, report, and track the results from research studies
  • Create personas and scenarios to inform product and design decisions
  • Conduct site audits and competitive analysis
  • Develop user journey maps to identify areas of user frustration and delight
  • Communicate and translate research insights into actionable recommendations that inform design and implementation


Key Skills and Attributes


  • 3+ years of experience conducting user research
  • Demonstrated knowledge of User Experience principles and best practices
  • Solid understanding of usability testing, field research, interviewing techniques, and qualitative methods
  • Ability to create compelling presentations, facilitate sessions, and confidently convey insights through storytelling
  • Self-motivated and execution-oriented. Ability to execute at a high level of quality in a fast-paced, complex environment.
  • Partner with our UX designers to test and iterate design concepts
  • Open, collaborative, team player with a passion for documenting insights and converting them into product designs
  • Develop and maintain effective customer relationships and listen to customers (internal and external) and address needs and concerns
  • Respond positively to opportunities to be involved in brainstorming and iterative work. Handle times of change in a way that drives innovation and iteration.
  • Identify the specific information needed to clarify a situation or make a decision


Extra credit

  • Ability to lead rapid iterative prototyping efforts with varying fidelity/presentation tools (e.g., sketches, storyboards, wireframes, clickable prototypes, compositions, and assets)
  • Excellent hands-on graphic design skills and an ability to translate user requirements into a design vision and then into an actionable plan to deliver design specifications desired
  • Experience with Adobe Creative Suite, and prototyping tools such as Axure, Sketch or equivalent
  • Familiarity with web development best practices and cloud architecture
  • Experience with enterprise software development or Drupal experience a plus
  • Visual design or HTML and CSS skills will be given special consideration


Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.