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Will O'Keeffe

VP, Customer Services
Acquia, Inc.

Will comes to Acquia with 25 years of experience leading, growing and transforming global customer support organisations. In his role at Acquia, Will is responsible for building and maintaining a world-class Global Support team that is recognised for excellence in by Acquia's customers and partners. Prior to Acquia, Will was Vice President of Customer Service and Support at ATG where he led efforts that resulted in dramatic improvements in customer satisfaction and retention. When ATG was acquired by Oracle in 2010, Will transitioned to lead the global support team for Oracle Commerce and was responsible for the integration of Endeca and Inquira into the Support portfolio. Prior to ATG/Oracle, Will led the Customer Care organisation at NaviSite and was a Principal Consultant at PRTM. Will lives in the Boston area and holds a BA in Economics from Wesleyan University and an MBA from Boston University.

Recent blog posts

Posted on Tuesday, August 19, 2014 - 15:47
One of the greatest perks about working at Acquia is that we support a broad spectrum of customers, large and small, technology and service, domestic and international. Whether it is a media company in the Middle East, a healthcare company in New More...
Posted on Friday, June 20, 2014 - 13:34
It’s an unfortunate fact of life on the web that security threats and vulnerabilities are exposed on a regular basis. We have to be ready for them at all times and at any cadence. Just two weeks ago, both the OpenSSL TLS MITM and Ubuntu Kernel More...