IBM’s SugarCRM Deal Is a Sweet Sign for Commercial Open Source Software [May 1, 2012]
IBM’s recent decision to replace its Oracle Siebel customer management system with SugarCRM’s web-based application is a big vote of confidence in commercial open source software.
Commercial open source software can be appealing to corporations because it often includes legal protections, quality controls and customer service. It has been used by startups such as Eucalyptus, which provides software for private clouds, and Acquia, which provides service and support for Drupal open-source content management systems.
The combination of open source code and quality controls helps companies such as SugarCRM compete with much larger rivals such as Oracle and Salesforce.com, which sell software based on proprietary standards.