Australia’s GovCMS: Key Takeaways for Canada and the World [April 14, 2015]
By Mathieu Weber
In an age where you can deposit a check or hail a cab from your phone, people can be incredulous about standing in line to get a city permit or obtain the right government forms. As a result, many agencies are establishing progressive digital strategies or fine tuning their existing ones to keep up with the pace of innovation.
In Canada, there are multiple ongoing initiatives at both federal, provincial and municipal levels to re-platform content management as part of larger government engagement initiatives.
Last month Australia launched govCMS, its new centralized cloud platform for the delivery of government digital experiences. It’s an ambitious project. Australia.gov.au and finance.gov.au were among the first federal sites to move to govCMS, but hundreds of other agencies have the opportunity to take advantage of the government’s groundwork to secure cloud deployment and gain economies of scale while lowering costs.
Australia is committed to leapfrogging its peers and becoming more citizen-centric. The Commonwealth’s move to make govCMS available for procurement by any government office will accelerate digital innovation across federal, state and local government. Says John Sheridan, CTO for the Australian government, “We want to get the best user experience we can for (citizens).”
As agencies across Canada similarly look to digital engagement to lower costs and improve services, it is crucial to focus on the principal learnings from the Australian experience. Australia also highlights the particular advantages that open source software brings to scaling digital government initiatives.