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What Users Want: Designing to Help Acquia Customers

While in the context of market research Steve Jobs once said, “It's not the consumers' job to know what they want” (NY Times). As a user experience designer, it is my job to understand what our users may want or need in Acquia’s products.

Are You Prepared for Your Usability Study? Three Steps for Success

At DrupalCon Austin, I'm very excited to be teaching a full-day workshop, UX Bootcamp: Evaluating and Improving Your Web Sites. In the workshop, I'll be sharing all of the essential steps for designers and developers to evaluate and improve their web sites. Read on to find out how to get started.

Choosing the right medium to present findings

Earlier this year, I was invited to be on a panel for Usability Professional Associations’ (New Hampshire). The discussion was focused on how user experience researchers report/present their findings. Do they use conventional methods such as PowerPoint or Word? Or do they use unconventional methods such as spreadsheets, video, storyboards, and/or sticky notes?