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Meet Chris Pliakas: Open software and open data make for better decisions

Posted on Fri, Dec 21, 2012 13:05 by Jeffrey A. "jam...

Chris Pliakas is a solutions architect at Acquia. He works closely with the Acquia sales representatives and potential clients "to help people who might not know about Drupal or might be considering a proprietary solution see how Drupal can help them. It's really great to be out on the front lines helping people to see Drupal the way we do."

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Meet Sam Lerner: "Acquia is fuel-injected knowledge."

Posted on Fri, Dec 07, 2012 14:20 by Jeffrey A. "jam...

Sam Lerner is an Acquia Client Advisor with something of a specialty in search technologies; he is the co-maintainer of the Google Search Appliance and Apache Solr Drupal projects. His job is to use his own knowledge and take advantage of Acquia's "deep bench" in all things Drupal to help clients make their websites successful. He calls working at Acquia "fuel injected knowledge".

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Meet Kent Gale: Making Drupal successes

Posted on Fri, Sep 14, 2012 09:20 by Jeffrey A. "jam...

Kent Gale, Senior Director of the Client Advisory Team is on the front lines of keeping Acquia's clients happy and productive: "Every day is a pretty intensive exercise in making customers successful ... one way or the other ... either helping them develop, or deploy or maintain and manage their site."

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Meet Kenny Silanskas: On fire for Drupal

Posted on Mon, Sep 10, 2012 14:35 by Jeffrey A. "jam...

Kenny Silanskas, Acquia's Tier 1 Team Manager, has a passion for getting Drupal right that rubs off on his team – Acquia's crew of frontline Client Advisers. They are in the happy position of being able to train client-developers in best practices, choosing and using the right Drupal modules, how to use the open source process, and more. Kenny says, "The Support Department gives Drupal sites the TLC they need." All of this results in happier and more successful Drupal users and a healthier Drupal project.

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Energy.gov Relaunch Sparks Drupal Innovation [8/5/11]

Submitted on
Friday, August 5, 2011
,
PR Web

Energy.gov Drupal 7 Relaunch Developed by Treehouse Agency, Sparks Drupal Innovation

The recognized leader in enterprise Drupal support, Acquia provided critical relationship management services, facilitating communication, change management, and technical knowledge sharing across the various parties. Acquia additionally provided architectural assistance and continues to provide the Department of Energy with ongoing Elite 24x7 support.

http://www.prweb.com/releases/2011/8/prweb8698819.htm
Tags: 
acquia
drupal
support
professional services

Being an intern at Acquia

Posted on Fri, Jun 17, 2011 by Greg Adams
Greg Adams's picture

I’m not Acquia’s first intern, though I am working a nerf gun’s shot away from him. That title belongs to Charlie Gordon. I’m proud and excited to come to work every day, especially with many of the interns I work with. Isaac Sukin is an experienced Drupalist whose only project at Acquia is making Drupal Commons even more awesome.

A new hire's first week at Acquia

Posted on Wed, Apr 27, 2011 by Amye Scavarda
Amye Scavarda's picture

I'm excited to come on board with a whole bunch of other new hires (8 starting on one day!), so it's worth saying a little bit about what the on-site experience is like. I'm a remote employee based out of Portland, OR, so my first week was spent at the office in Woburn, MA to get to know the team. And it was a great week. I expected an office that was friendly, but... office-y. (Covers on the TPS reports, please.) Instead, I got an enthusiastic welcome from a vibrant start-up and I hope that other new hires can say the same.

Acquia Expanding to Europe

Posted on Wed, Oct 20, 2010 by Thomas Erickson
Thomas Erickson's picture

Ever since Dries co-founded Acquia, having a commercial presence in Europe has been an oft discussed topic inside the company. We do have European customers today, and we have Europe based team members in our technical teams, but we have not had multi-language sales and support teams based in Europe.

That’s all about to change.

Creating Successful Support Engagements

Posted on Thu, May 20, 2010 by Kenny Silanskas
Kenny Silanskas's picture

It’s 4:00 AM, local time. You’ve been awoken by the angry sound of your iPhone’s SMS notification to tell you that the website you manage is totally offline. You’ve got a worldwide business and being operational 24/7 is critical. You call your support hotline (in Europe) which at this time has a long queue. You’re sweating, waiting. The rep finally comes on the phone and proclaims, “Hi there, Mr. Snuffleupagus, how can we help you?”

The Lifestyle of Drupal Support

Posted on Tue, May 04, 2010 by ksilanskas
Anonymous's picture

When people hear the word support, it often drums up images of overcrowded call centers in a faraway land staffed by the lowest bidder and a digitized voice that tells you how important your call is to them. So important, in fact, that it will be answered in the order received.

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