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Support Help Center Replaces Email Submission for New Tickets

As of Tuesday, 1 July 2014, we will stop accepting new support requests by email and will direct all customers to submit requests via the Support Help Center web interface. We will continue to support email as a convenient channel for customers to update all currently open and future support tickets.

Marek Sotak: Get off the phone - Helping users through better UX and tools

In the podcast, Marek and I talk a little about his history in Drupal and technology and I introduce the idea of jam's (virtual) Drupal Camp. In his presentation, Marek Sotak, founder of Inline Manual and longtime Drupal developer, talks about giving your clients and site visitors the help they need without sacrificing all your productive time in the very first session of jam's Drupal Camp! "What's this jam's Drupal Camp all about?" I hear you ask? Read this kickoff announcement and call for sessions!

Support Team Marks 100,000 Engagement Milestone

One of the main drivers in the founding of Acquia was to support organizations that wanted to use what was then a relatively new technology called Drupal. So it meant a lot as the customer solutions team recently hit the milestone of successfully completing 100,000 support engagements.

This is a particularly rewarding number because it represents the thousands of times we’ve been able to successfully help Drupal users meet the challenge of managing and scaling their sites.

This is SUPPORTA! Meet the Acquia Client Advisory Team

Inside Acquia, the Client Advisory Team is something special. These are the people who are on the front lines of helping others succeed with Drupal 24 hours a day. They go way out of their way for anyone who needs help and for other members of the team. In July, I spoke with five Acquia Client Advisors about their work and their team.

Following the Sun, Ops Team Keeps the Lights on for Client’s Big Media Push

(Part 1 of "The Adventures of the Acquia Cloud Ops Team" blog series)

You’re in your office, feet up on your desk bathed in the luminescent glow of your multiple large screen monitors. You’re feeling good because your site is going to be getting some great media coverage, and you and your team have prepped for this based on all the projections provided by your Marketing team plus a bit of a buffer. And then...

Meet Chris Pliakas: Open software and open data make for better decisions

Chris Pliakas is a solutions architect at Acquia. He works closely with the Acquia sales representatives and potential clients "to help people who might not know about Drupal or might be considering a proprietary solution see how Drupal can help them. It's really great to be out on the front lines helping people to see Drupal the way we do."

Meet Sam Lerner: "Acquia is fuel-injected knowledge."

Sam Lerner is an Acquia Client Advisor with something of a specialty in search technologies; he is the co-maintainer of the Google Search Appliance and Apache Solr Drupal projects. His job is to use his own knowledge and take advantage of Acquia's "deep bench" in all things Drupal to help clients make their websites successful. He calls working at Acquia "fuel injected knowledge".

Meet Kent Gale: Making Drupal successes

Kent Gale, Senior Director of the Client Advisory Team is on the front lines of keeping Acquia's clients happy and productive: "Every day is a pretty intensive exercise in making customers successful ... one way or the other ... either helping them develop, or deploy or maintain and manage their site."

Meet Kenny Silanskas: On fire for Drupal

Kenny Silanskas, Acquia's Tier 1 Team Manager, has a passion for getting Drupal right that rubs off on his team – Acquia's crew of frontline Client Advisers. They are in the happy position of being able to train client-developers in best practices, choosing and using the right Drupal modules, how to use the open source process, and more. Kenny says, "The Support Department gives Drupal sites the TLC they need." All of this results in happier and more successful Drupal users and a healthier Drupal project.

Energy.gov Relaunch Sparks Drupal Innovation [8/5/11]

Submitted on
Friday, August 5, 2011
,
PR Web

Energy.gov Drupal 7 Relaunch Developed by Treehouse Agency, Sparks Drupal Innovation

The recognized leader in enterprise Drupal support, Acquia provided critical relationship management services, facilitating communication, change management, and technical knowledge sharing across the various parties. Acquia additionally provided architectural assistance and continues to provide the Department of Energy with ongoing Elite 24x7 support.

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