support

Energy.gov Relaunch Sparks Drupal Innovation [8/5/11]

Submitted on
Friday, August 5, 2011
,
PR Web

Energy.gov Drupal 7 Relaunch Developed by Treehouse Agency, Sparks Drupal Innovation

The recognized leader in enterprise Drupal support, Acquia provided critical relationship management services, facilitating communication, change management, and technical knowledge sharing across the various parties. Acquia additionally provided architectural assistance and continues to provide the Department of Energy with ongoing Elite 24x7 support.

Being an intern at Acquia

gadams's picture

I’m not Acquia’s first intern, though I am working a nerf gun’s shot away from him. That title belongs to Charlie Gordon. I’m proud and excited to come to work every day, especially with many of the interns I work with. Isaac Sukin is an experienced Drupalist whose only project at Acquia is making Drupal Commons even more awesome.

A new hire's first week at Acquia

ascavarda's picture

I'm excited to come on board with a whole bunch of other new hires (8 starting on one day!), so it's worth saying a little bit about what the on-site experience is like. I'm a remote employee based out of Portland, OR, so my first week was spent at the office in Woburn, MA to get to know the team. And it was a great week. I expected an office that was friendly, but... office-y. (Covers on the TPS reports, please.) Instead, I got an enthusiastic welcome from a vibrant start-up and I hope that other new hires can say the same.

Acquia Expanding to Europe

Tom Erickson's picture

Ever since Dries co-founded Acquia, having a commercial presence in Europe has been an oft discussed topic inside the company. We do have European customers today, and we have Europe based team members in our technical teams, but we have not had multi-language sales and support teams based in Europe.

That’s all about to change.

Creating Successful Support Engagements

ksilanskas's picture

It’s 4:00 AM, local time. You’ve been awoken by the angry sound of your iPhone’s SMS notification to tell you that the website you manage is totally offline. You’ve got a worldwide business and being operational 24/7 is critical. You call your support hotline (in Europe) which at this time has a long queue. You’re sweating, waiting. The rep finally comes on the phone and proclaims, “Hi there, Mr. Snuffleupagus, how can we help you?”

The Lifestyle of Drupal Support

ksilanskas's picture

When people hear the word support, it often drums up images of overcrowded call centers in a faraway land staffed by the lowest bidder and a digitized voice that tells you how important your call is to them. So important, in fact, that it will be answered in the order received.

S-Files: Adding Basic Search Fields and Filters to Views

Brenda Boggs's picture

Tech Support Case Studies

Being that Views is both a very popular module and included in Acquia Drupal, we get a lot of questions regarding how to configure and customize views in various ways. One thing that has come up a few times is a customer wanting to add custom searching or filters to their views.

The S-Files: "Help I deleted my theme"

Robert Douglass's picture

Tech Support Case Studies
One of the core services that Acquia offers is support for people building sites with Drupal. "The S-Files" are stories about the day-to-day life of our support team. Each one contains a nugget of Drupal knowledge that helped a customer succeed with Drupal. Enjoy!

"Hello, I installed a new theme on my site but I didn't like it. So I deleted it. Now I can't log into my site and it really looks broken."