As cloud hosting has become part of the technology landscape, offsite technical expertise also has become the norm. This has changed the game for IT, greatly simplifying the configuration, operation, and support a company's technology infrastructure.
"Acquiring and implementing technology is no longer the secret sauce of IT," admits Tom Catalini, the chief information officer at the Museum of Fine Arts in Boston.
Yet, to Catalini, these are positive developments. "IT pros have a much better opportunity to really engage in the business now," he says.