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Hello There. Seeking Support experts for Andover office

I joined Acquia in June with a mission to develop a responsive and knowledgeable support team. To that end, I’m looking to fill initial positions with enthusiastic, overqualified individuals who will not only provide great customer support but who will help build our support delivery infrastructure (integrated CRM/voice/chat; knowledge management, internal training, etc). It’s a great opportunity to make a difference. If you're already sold, click here to apply or click here to refer someone else to qualify for a referral bonus of up to $2,500. The rest of you should read on.

Confessions of a Drupal Convert

Kurt Cagle over at O'Reilly has finally come clean:

"I have a confession to make - after close to a decade covering XML, I have something of a new love ... and the name of that love is Drupal. Drupal's become one of those interesting hobbies that is rapidly becoming both a profession and a passion. It wasn't supposed to happen this way ..."

Drupal booth babes

One of the unfortunate aspects of marketing events is the use of the Booth Babe. We were lucky to have Dmitri at our booth and we were joking at the Drupal booth that we were booth babes. More about LinuxWorld in San Francisco.

Drupalcon bound

In case you haven't seen it yet, a tentative schedule for the upcoming Drupalcon is out today: http://szeged2008.drupalcon.org/program/schedule. I'm excited to see all the great sessions we'll have and looking forward to seeing those drupal.org usernames revealed again as walking, talking people. Thanks to everyone who voted for my session proposals - both have been accepted and scheduled for the main room:

  1. Drupal 6 menu system - architecture, do, don't and tricks (together with chx)
  2. Page serving and rendering (XHTML/XML/JSON, etc.) - now and Drupal 7

Drupal at Hostingcon, Chicago [Updated with Video]

The Drupal community got together to help promote Drupal at Hostingcon, in Chicago last week. We learned some important lessons. One hosting company told us they were sponsoring their local Joomla group and had managed to grow it to over 300 users in less than a year. Wow! Hosting companies promoting open source projects. When you consider that hosting companies are paying anywhere from $5 to $200 per affiliate sale providing office space and snacks seems really cheap in comparison.

Pretending to be the user

As someone who crafts experiences, I’m often engaged with product owners, developers, marketing folks, etc. As such, I’m like an information funnel. Good or bad, I listen to everyone involved. So you can imagine, I hear a lot of ideas. Usually those idea’s take the form of “If I were the user, I’d expect it to work like...”

This unfortunately is a bad practice. You and I, we are not the user. We’re merely one of many. As architects of the applications we’re building, we are so much more advanced than the average user. Drupal is no exception.

We are in Alpha

We have some good news for Acquia watchers: the Carbon distribution and Spokes network service have entered private alpha testing and are steadily marching towards beta.

OSCON report- "I keep hearing about Drupal in every talk" - Microsoft employee

This year we had about a dozen members of the Drupal community show up to help run the Drupal booth at OSCON. We frequently needed at least 4 people at the booth to answer all the questions and still had people waiting to learn more. A large part of our visitors were already Drupal users and they were just coming by the booth to say "hi!". They wanted to let us know how many sites they were running or wanted to know how add a new feature or meet some new business requirement. Where we had time, we were able to answer their questions.

Acquia named AlwaysOn Global 250 Winner

AO[1]Summit08badge250Winner.jpgWe recently received word that Acquia was named a AlwaysOn Global 250 Winner. Initially the AlwaysOn 100, this year marked the expansion of the list to 250 due to the "rapid growth of startup communities around the world." According to AlwaysOn, "this year's AO Global 250 reflects a set of trends that are about to ignite new market opportunities the whole world over."

Glad to meet you.

Until recently, I was working for Fidelity Investments designing interactions, themes and conducting usability tests. Fidelity was a great place for designers interested in user centered design. In fact, I wasn’t sure I was ready to leave. If I were to leave, it had to be for a great opportunity. None-the-less, I had been there for 5 years, and wanted a change - so I was open to ideas.

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