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A Few Tips Toward Successful Enterprise Software Implementations

Throughout my career I've enjoyed implementing software/solutions at the enterprise level for organizations ranging from Fortune 25 giants to boutique eRetailers. There's much to be gained from each implementation as few are ever alike. This post isn't going to speak to how Drupal saved the Universe (it did and continues to do so), but rather how a recent implementation has enlightened me to a few keys to success for which any implementation team may employ.

Acquia CEO on Open Innovation and New Markets for Drupal [Sept. 30, 2013]

Submitted on
Monday, September 30, 2013
,
OpenSource.com

By Jason Hibbets

Drupal is seeing tremendous growth in adoption and high demand for Drupal talent. Over the last few years, I’ve watched Drupal evolve from a content management system to a social publishing platform, and now it’s looking to establish itself as a web engagement management platform—managing more than just content. Drupal already has a strong presence in government, media, publishing, higher education, and high tech. So, what markets are next?

To find out we asked the CEO of a different company, Tom Erickson of Acquia. Drupal is a free, open source web development platform for online content and user communities, and Acquia is a commercial open source software company providing products, services, and technical support for Drupal. Together with co-founders Dries Buytaert and Jay Batson, Tom is a founding director of Acquia, and in 2009, he became CEO. He has more than 30 years of experience in enterprise software and is passionate about travel, photography, and open innovation.

We asked Erickson about Acquia’s roadmap as they move ahead, some of their highlights from 2013, the future of open hardware, and what’s being done to drum up Drupal talent. We also got his big picture thoughts on open source and open innovation. He was, however, tight-lipped about his upcoming talk at All Things Open. Read on for more in this interview.

What are some of the business sectors where Drupal is being deployed today that you didn't expect a year ago?

One of the biggest business sectors that Drupal has deployed that’s new is actually in pharmaceuticals. While it’s an area that Drupal historically hasn’t been used in a lot, it’s growing quickly because the pharmaceutical industry is going through massive destructive changes, and with those changes, they’ve got to re-do their business processes and lower their costs.

NSW Government Services Go Digital [Aug. 27, 2013]

Submitted on
Tuesday, August 27, 2013
,
The Australian

By Jennifer Foreshew

THE NSW government's newly launched services distribution arm aims to shift 30 per cent of traffic that resides in face to face or the call centre arena to digital in the next two years.

Service NSW, which was created to be a single point of contact for customers of government services, launched its three channels last month. They involve an initial 18 service centres, 24/7 phone service, and a customer-friendly web portal.

There are 40 million transactions in NSW every year with government.

"They (users) will certainly migrate quite easily from the call centre where a lot of the activity is at the moment to digital," Service NSW deputy chief executive officer Steve Griffin said.

Service NSW, which is aimed at citizens and small businesses, brings together the services delivered by NSW agencies Roads and Maritime, the Department of Fair Trading and Births, Deaths and Marriages.

Service NSW uses aGov, a Drupal distribution specifically designed for Australian government, for its website, which is hosted in the cloud by Acquia.

Drupal is an open source web platform used by more than 150 national governments.

What are Your 5 Guiding IT Principles?

Higher education IT organizations today face two major challenges: They must manage through day-to-day hurdles while also preparing for the technology challenges – and opportunities – of tomorrow. At our EDU Meetup earlier this month in Washington D.C. (http://higheredmeetupdc.drupalgardens.com/#), Georgetown University not only played the role of gracious host but also opened up the forum by highlighting the five guiding principles by which it manages its technology strategy to meet these dual challenges.

Complying with Open Gov: The November Deadlines

(Part 2 of the "Open Gov" blog series)

Federal agencies are currently wrestling with determining what they must do to comply with the White House’s Executive Order on open data. Until something more definitive is published, the best guidance might come from the Implementation Guide page on Project Open Data.

Open Source lies: Confessions of a former Commercial CMS Salesperson

I’m embarrassed. I believed what they told me. I echoed the lies about Open Source CMS Software that my proprietary solutions cohorts tell all their prospects.

I guess I can’t blame them.

The truth about Open Source CMS proves to be quite scary to the commercial world. It threatens their business. It pokes holes into all of the things that they hold sacred – their proprietary solutions, their product development roadmaps, their maintenance and support contracts, and so on.

"Retirement Tsunami" of CIO's in Higher Education. What Comes Next?

I remember being at Gartner Symposium in Orlando years ago and sitting in one of Mike Zastrocky’s presentations and listening him talk about the issue of an aging IT demographic bearing down on colleges and universities.

The Marketers' Case for Drupal

I was asked about a week before Drupal Camp Austin if I could fill in for Tom Wentworth presenting The Marketers' Case for Drupal. After a moment of excitement for travel to Austin TX I had a moment of panic, I have a week to pull together a presentation and I've never presented in front of a large audience before (outside of college). But, I said yes.

Solving Real-World Problems With Open Source Software [June 13, 2013]

Submitted on
Thursday, June 13, 2013
,
High Tech High

Tim McNamara
High Tech High Chula Vista

Open source software (OSS) is generally defined as computer software that you or I can download, use, modify, and distribute. Although some OSS projects do receive support from corporations, any given product, in order to thrive, must nurture and grow a community of contributors and followers—people who write the source code, fix bugs, train users, argue about next steps, and spread the word.

This necessity of survival has at least two important consequences for high school teachers like me (and perhaps you): 1) OSS communities organize and host open, ongoing, and frequently free or low-cost interactive events and trainings; and 2) existing community members tend to be kind, generous, and welcoming to newcomers of all ages.

In what follows, I will explain how a recent project of mine benefitted from working with OSS and OSS professionals in the hope that other teachers can use the project as a springboard or framework for helping students develop professional connections and tackle complex problems.

Let me summarize the project as quickly as I can: in January 2012, my team of 17 high school seniors at High Tech High Chula Vista (HTHCV) set out to address the parking and congestion problem on their campus. Three months later, after investigating the scope and source of the problem, attending an OSS training camp, learning Drupal (open source website building software), and spending many hours designing, building, refining, testing, and marketing, the team launched a community rideshare website at the school’s Festival del Sol Exhibition. With over 100 current users, the site has helped reduce congestion and facilitate ridesharing. The expertise and generosity of Drupal community professionals played a large role in helping the students succeed.

Bringing Life to Human Rights Abuses with a Multi-functional Drupal Site

The Human Rights Watch (HRW) Film Festival brings to life human rights abuses through storytelling in a way that challenges each individual to empathize and demand justice for all people.

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