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Healing HealthCare.gov

While some have been successful in signing up for health care on healthcare.gov, many others have been frustrated, and citizens and the media continue to raise complaints and frustrations about this poorly functioning website.

With the President of the United States making national news statements about The Affordable Care Act being “more than just a website” and promising to resolve the issue, the question remains: How can we heal HealthCare.gov? And importantly, how long will that take?

Using Drupal to Increase Student Engagement at IES Abroad

IES Abroad is one of the largest and most notable operators of study abroad programs in the world. I recently had the opportunity to talk with Richard Bartecki, EVP of Marketing, to better understand how their Drupal strategy is helping support their business growth. What I learned was that, like many of Acquia's college and university partners, IES Abroad has been able to increase its online effectiveness with students all over the world by harnessing the power of Drupal for mobile delivery, SEO, and for overall online storytelling.

The Rise of the DevOps movement

DevOps, DevOps, DevOps … the whole world is talking about DevOps, but
what is DevOps?

Since Munich 2012, DrupalCon had a dedicated devops track. After talking to
a lot of people in Prague last month, I realized that the concept of DevOps is still very unclear to a lot of developers. To a large part of the development community, DevOps development still means folks working on 'the infrastructure part' of the development life cycle and for some it just means simply deploying Drupal, being concerned about purely keeping the site alive etc.

Don’t Let Your Best Day Be Your Worst Day

The launch of healthcare.gov has brought a tidal wave of criticism. Some say the code was buggy, others blame the servers, and still others blame the user experience. While we may not be able to pinpoint exactly what went wrong in this build, one thing is certain: What should have been a great day for many Americans became the worst day for the technology providers behind healthcare.gov.

In the past week, I’ve been asked a few times if the site is built in Drupal (no), if Acquia was involved (no), and what could have been done to avoid this situation.

A Few Tips Toward Successful Enterprise Software Implementations

Throughout my career I've enjoyed implementing software/solutions at the enterprise level for organizations ranging from Fortune 25 giants to boutique eRetailers. There's much to be gained from each implementation as few are ever alike. This post isn't going to speak to how Drupal saved the Universe (it did and continues to do so), but rather how a recent implementation has enlightened me to a few keys to success for which any implementation team may employ.

Acquia CEO on Open Innovation and New Markets for Drupal [Sept. 30, 2013]

Submitted on
Monday, September 30, 2013
,
OpenSource.com

By Jason Hibbets

Drupal is seeing tremendous growth in adoption and high demand for Drupal talent. Over the last few years, I’ve watched Drupal evolve from a content management system to a social publishing platform, and now it’s looking to establish itself as a web engagement management platform—managing more than just content. Drupal already has a strong presence in government, media, publishing, higher education, and high tech. So, what markets are next?

To find out we asked the CEO of a different company, Tom Erickson of Acquia. Drupal is a free, open source web development platform for online content and user communities, and Acquia is a commercial open source software company providing products, services, and technical support for Drupal. Together with co-founders Dries Buytaert and Jay Batson, Tom is a founding director of Acquia, and in 2009, he became CEO. He has more than 30 years of experience in enterprise software and is passionate about travel, photography, and open innovation.

We asked Erickson about Acquia’s roadmap as they move ahead, some of their highlights from 2013, the future of open hardware, and what’s being done to drum up Drupal talent. We also got his big picture thoughts on open source and open innovation. He was, however, tight-lipped about his upcoming talk at All Things Open. Read on for more in this interview.

What are some of the business sectors where Drupal is being deployed today that you didn't expect a year ago?

One of the biggest business sectors that Drupal has deployed that’s new is actually in pharmaceuticals. While it’s an area that Drupal historically hasn’t been used in a lot, it’s growing quickly because the pharmaceutical industry is going through massive destructive changes, and with those changes, they’ve got to re-do their business processes and lower their costs.

NSW Government Services Go Digital [Aug. 27, 2013]

Submitted on
Tuesday, August 27, 2013
,
The Australian

By Jennifer Foreshew

THE NSW government's newly launched services distribution arm aims to shift 30 per cent of traffic that resides in face to face or the call centre arena to digital in the next two years.

Service NSW, which was created to be a single point of contact for customers of government services, launched its three channels last month. They involve an initial 18 service centres, 24/7 phone service, and a customer-friendly web portal.

There are 40 million transactions in NSW every year with government.

"They (users) will certainly migrate quite easily from the call centre where a lot of the activity is at the moment to digital," Service NSW deputy chief executive officer Steve Griffin said.

Service NSW, which is aimed at citizens and small businesses, brings together the services delivered by NSW agencies Roads and Maritime, the Department of Fair Trading and Births, Deaths and Marriages.

Service NSW uses aGov, a Drupal distribution specifically designed for Australian government, for its website, which is hosted in the cloud by Acquia.

Drupal is an open source web platform used by more than 150 national governments.

What are Your 5 Guiding IT Principles?

Higher education IT organizations today face two major challenges: They must manage through day-to-day hurdles while also preparing for the technology challenges – and opportunities – of tomorrow. At our EDU Meetup earlier this month in Washington D.C. (http://higheredmeetupdc.drupalgardens.com/#), Georgetown University not only played the role of gracious host but also opened up the forum by highlighting the five guiding principles by which it manages its technology strategy to meet these dual challenges.

Complying with Open Gov: The November Deadlines

(Part 2 of the "Open Gov" blog series)

Federal agencies are currently wrestling with determining what they must do to comply with the White House’s Executive Order on open data. Until something more definitive is published, the best guidance might come from the Implementation Guide page on Project Open Data.

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