Highlights

Client: Federal Emergency Management Agency

Situation: Citizens depend on the Federal Emergency Management Agency (FEMA) for important information during emergencies.

Challenge: Creating a functional design and user interface so users could get life-saving information quickly.

Our Solution: Drupal, Acquia Cloud, Acquia Professional Services

Results:

  • Site performance improved by 93%
  • 17,000-plus disaster pages migrated
  • Time to find information reduced to 1 minute or less
  • 35% increase in user satisfaction scores

The Client  

The Federal Emergency Management Agency provides life-saving information and assistance during emergencies throughout the United States.

The Situation

Citizens depend on FEMA.gov to get up-to-the-minute details on a multitude of crucial facts, including where to go and who to contact for help. Accessing the information quickly and on any type of device becomes vital.

The old version of the site was difficult to navigate and slow — two issues that became magnified during critical times when traffic would spike.

The Challenge

It took too long to find information, the site was too complicated, and some content was inconsistent and outdated. The site also did not support smartphones and tablets. The existing content management system did not support fast and effective communication with the public. The site often experienced overloads and slow page-load times. Content editing was also difficult with the old site architecture, making it hard to predict the lead times necessary to communicate to users.

The Solution

We helped FEMA completely overhaul FEMA.gov by moving to Drupal and Acquia Cloud.

The massive project required thousands of pages to be reviewed, updated, and migrated to the new site, so our Professional Services team enabled development and testing in smaller increments. This allowed for adjustments to be made as needed based on completed work and stability for the development teams.

The new site was built to support user experiences for everyone, paying special attention to accessibility for users requiring assisted technologies. The new architecture reduced the number of clicks required to access information, making retrieval quicker and easier. General usability throughout the site was also greatly improved through better navigation and search capabilities.

Acquia’s cloud platform provided FEMA with the ability to adjust to surges in traffic and maintain a high-quality site.

Results

We helped FEMA build a site that allows citizens to interact directly with the agency to get real-time information during emergencies. The success of FEMA’s site inspired the Department of Homeland Security to use Acquia and Drupal for website migration projects.

With Acquia, FEMA witnessed:

  • Site performance improved by 93%
  • 17,000-plus disaster pages were migrated
  • Time to find information reduced to 1 minute or less
  • 35% increase in user satisfaction scores
Federal Emergency Management Agency (FEMA)
Citizens depend on the Federal Emergency Management Agency (FEMA) for important information during emergencies.
Using Acquia Since
2011
Using Drupal Since
2011

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