Australian Law Reform Commission

PreviousNext Portfolio

Challenge:
The Australian Law Reform Commission (ALRC) makes recommendations to the Federal Government about law reform, the majority of which are substantially or partially implemented. The ALRC publishes its recommendations, as well as submissions made to it, on its website. As a result ALRC needed to renew its online presence. The ALRC wanted to create a website that incorporated aspects of what is commonly referred to as “Government 2.0” functionality - actively engaging with the public online and being more transparent in its processes.

Delivering the Solution:
To make public engagement flourish, PreviousNext used Drupal and ensured the new website incorporated social media tools such as blogs, online submissions, secure collaboration areas, Twitter feeds, RSS and forums. The aim is for these tools to facilitate a three-way information flow between the ALRC, its primary stakeholders and the general public.

Values Derived:
Internally, the ease of maintaining the website has been dramatically enhanced through the use of Drupal with many complex functions now automated, and an e-commerce store allowing ALRC reports to be purchased online. For website users, the new site is now highly compliant with the Web Content Accessibility Guidelines (WCAG 2.0) for sight, hearing and mobility-impaired users. The huge volume of content is also more easily browsed or searched, and the Web 2.0 collaboration features means the ALRC is playing a greater role in open government every day.

Since launching in late August 2010, the new ALRC website has averaged 100,000 page views per month – a 60% increase from the old site, with a tenfold increase in user engagement.

Reference URL: http://www.alrc.gov.au