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Pharmaceutical Giant Transforms Digital Presence with Drupal and Acquia

Quality, security, and scalability were key considerations in the selection of Drupal, as were speed to market and lower cost. In the end, two finalists were evaluated with critical use cases. Drupal, with the benefits brought by Acquia, won.

How Bay Area Transit Survived a Site Launch in a Traffic Storm [Jan. 7, 2014]

Submitted on
mardi, le 7 janvier 2014h
,
Government Technology

By Jason Shueh

The Bay Area Rapid Transit service launched website redesign in only five months while also battling a 20,000-visitor traffic spike. How did they do it?

It could have been a recipe perfect for disaster. Just five days after Northern California’s Bay Area Rapid Transit relaunched its new Web site, BART.gov, it was hit with its second largest traffic spike of 2013 — a daunting threat, considering the site was placed on an expedited four-month development timeline and was unveiled just as BART's two largest employee unions were embroiled in a pitched labor dispute.

Oddly, however, BART’s Web Services Manager Tim Moore remembers the day — at least from a Web standpoint — being fairly calm. Moore said records show that on Nov. 22, between 7 a.m. and 8 a.m., BART.gov handled more than 20,000 unique visitors due to a major service delay in transit operations. The number represented an impact to the site that was roughly 11 times greater than normal for the hour, a time that typically averages only 1,800 visitors.

This success, which Moore describes as a “trial by fire,” was a quiet celebration that day as the news media focused their attention on commuter delay updates and the ongoing union dispute. The website’s strong showing and the secret behind its speedy development strategy is noteworthy, not simply within the framework of organizational accolades, but also in the way of lessons learned — lessons that began on day one.

A Surprise Announcement
At the beginning of January 2013, Moore said BART received a startling notice from Adobe, the site’s content management system provider. BART’s Web team was told that by the end of 2013, Adobe Publish, the site’s former content management system, would be phased out entirely.

“That meant that we’d lose all of our Web site publishing capabilities, our editing capabilities and maintenance capabilities in less than a year,” Moore said. “So effectively, that’s when the stopwatch started.”

Head in the Cloud: Emphasizing Customer Service in the Era of Cloud Computing [Oct. 7, 2013]

Submitted on
lundi, le 7 octobre 2013h
,
1to1 Media

By Anna Papachristos

Though cloud-based technology has been part of the enterprise for nearly a decade, today’s tools offer simple solutions that allow organizations to bridge internal gaps, gather consumer insight, and boost the omnichannel experience.

With feet on the ground, and heads in "the cloud," today's customer experience professionals continue to develop their service offerings by investing in emerging technologies that extend and enhance the customer relationship. Through cloud computing and applications, companies across industries have been able to improve their software capabilities and data collection methods in ways that allow for stronger customer engagement and brand loyalty.

Yet, while such tools have become an accepted and integral part of the customer service space, less than one decade ago, these revolutionary technologies were on the cusp of altering the way businesses connect with customers, employees, and partners.

"Just a few short years ago, cloud computing was considered less than a mainstream idea, something more suited to early adopters," says Bryan House, vice president of product marketing at Acquia. "With reduced costs, less need for staff, redundancy, and scalability, the cloud is now presumed to be the smart option, and sometimes the only option. Six years ago, platforms for marketing automation, email, CRM, analytics, and digital experiences were on premise. You'd never consider hosting them in a datacenter. But today, the cloud is just presumed to be the easier way."

Cloud technology has grown in sophistication to keep up with the speed and demands of today's digital marketplace. Because many organizations face fewer IT resources and smaller IT budgets, cloud services fulfill an important need for innovation and responsive design. Vish Mavathur, vice president and head of cloud services at iGate, notes that the cloud is not a single technology, but a set of convergent technologies that are steadily coming together to transform the experience on information technology. Cloud-based systems offer cost efficiency, scalability, and agility so companies may adjust their performance according to demand, thus devoting less time to maintenance and support, and more time to innovation and business-driven results.

Support enablement through automation - Meet Tim Hilliard

Acquia Cloud Engineer, Tim Hilliard, and I sat down at Acquia headquarters this spring to talk about ... what else? Drupal and helping people succeed with it.

I find Tim's job interesting. He is part of the client advisory team at Acquia, but isn't specialized in front-line client support. He describes his role as part of the onboarding team for the Acquia Cloud platform, as "support enablement," ... "Enabling Support to do a really stellar job is one of the things that I really love and I focus on."

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Following the Sun, Ops Team Keeps the Lights on for Client’s Big Media Push

(Part 1 of "The Adventures of the Acquia Cloud Ops Team" blog series)

You’re in your office, feet up on your desk bathed in the luminescent glow of your multiple large screen monitors. You’re feeling good because your site is going to be getting some great media coverage, and you and your team have prepped for this based on all the projections provided by your Marketing team plus a bit of a buffer. And then...

Acquia Cloud Receives Additional FISMA Moderate ATO [July 3, 2013]

Demonstrates Acquia’s Commitment, Experience for Supporting Digital Government Initiatives Through Secure, Scalable Cloud Services

Drupal : Alter Way et Acquia lancent Acquia Cloud Extend en France [15 mai 2013]

Submitted on
mercredi, le 15 mai 2013h
,
LeMagIt

par Cyrille Chausson

Acquia, une société spécialisée dans le service autour du CMS Open Source Drupal et fondée par le créateur de Drupal, et Alter Way, l’une des SSLL clés dans l’Hexagone, ont décidé de renforcer leur partenariat en proposant Acquia Cloud Extend au marché français. Cette offre conjugue certes un hébergement de Drupal sur des datacenters français, mais donne également accès à l’offre Acquia Cloud, qui apporte un environnement expert autour de Drupal, doué notamment d’un environnement de développement, d’un accès aux API d’Acquia Cloud, et d’outils d’optimisation des déploiements, comme l’indique le site d’Acquia. Un workflow automatisé ainsi qu’un système de stacking adapté à Drupal sont également intégrés, souligne Alter Way dans un communiqué. A cela s’ajoute un accès aux experts de chez Acquia.

Alter Way, qui était déjà partenaire d’Acquia autour de l’intégration Drupal, servira ainsi de relai pour lancer cette offre Cloud en France, «pays-pilote» avant un déploiement de l’offre à l’international.

Alter Way propose des services d’hébergement de sites Web et dispose également d’une offre cloud baptisée H2O, à base de solutions Open Source.

Acquia Brings Local Presence for Drupal Deployments [Nov 19, 2012]

SYDNEY, AUSTRALIA – November 15, 2012 – Acquia, the enterprise guide to Drupal, today announced further global expansion, with the opening of its Asia Pacific office in Sydney. Additionally, Acquia announced that it is extending the reach of Acquia Cloud product line by adding two new cloud deployment options in Amazon Web Services’ Singapore and newly announced Australia data centers.

Joining Acquia Cloud Engineering

I spent a thrilling 7 years at my previous company before it was time to move on. In that time I was instrumental in building a leading SaaS community platform and Single-Sign-On solution and got to work with many world renown clients. When I chose to leave I knew I wanted to take my time in selecting my next job. Thus, I researched multiple companies searching for a role that would satisfy my passions for engineering team and product management, building massive, scalable globally-distributed LAMP systems and exciting client engagements.

Cloud First with Drupal and Acquia

Anglais

In the current era of open government and tight budgets, Federal agencies must focus on doing the public’s business as transparently and as cost effectively as possible. For Federal IT managers, OMB’s Cloud First strategy holds great promise: on-demand access to shared computing services, provisioned on a scalable basis, and the ability to deliver solutions faster, more efficiently, and at a lower cost than custom-developed systems.

Drupal and Acquia support Cloud First initiatives across the Federal government.

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