Acquia

Finance Declares govCMS Production Ready [March 9, 2015]

Submitted on
lundi, le 9 mars 2015h
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iT News

By Juha Saarinen

Offers comprehensive, cost-effective packages for agencies.

The Department of Finance has officially declared the govCMS website content management system and hosting platform as production ready after completing an early adopter trial.

govCMS is built on the open-source Drupal platform, and aims to provide agencies with a comprehensive services bundle that enables them to benefit from economies of scale and simpler and faster procurement, a Finance spokesperson told iTnews.

Government agencies can expect to save money by using govCMS, but Finance would not be drawn on figures comparing its offering with existing CMS and web hosting deals.

"The relative benefit for individual agencies will depend on their current circumstances and is a matter for the responsible delegates," the spokesperson said.

"Australia.gov.au has benefited from a significant reduction in hosting and related costs as a consequence of moving to govCMS. Further benefits are expected as maintenance and support advantages are exercised."

Finance contracted Drupal founder Dries Buytaert's company Acquia to host and support govCMS.

Acquia in turn partnered with Amazon Web Services for the public cloud platform for govCMS, which features high-availability hosting, disaster recovery, distributed denial of service protection and extensive monitoring and analytics capabilities.

Under the arrangement, government agencies get a managed Drupal application as well as unlimited, 24x7 technical support.

Finance said govCMS solved the problem of costly hosting for agencies through the use of AWS public cloud infrastructure as a shared platform for all websites under its management, with prices falling as economies of scale kick in.

Use of the Drupal open source platform means no software license or maintenance fees.

Having a standardised platform like govCMS means agencies can also share code, and not have to train people on differing systems, something Finance believes will result in further cost savings.

Improved compliance with Australian government standards for design, accessibility, security and information and record management is another benefit of govCMS, Finance said.

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Australian Government Cloud Services Panel Sees New Additions [March 6, 2015]

Submitted on
vendredi, le 6 mars 2015h
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ZDNet

By Leon Spencer

Friday also saw the release of the government's Drupal-based Government Content Management System, GovCMS, which is aimed at providing a content management and website hosting solution to Commonwealth entities

"GovCMS will provide entities with the opportunity to create and manage websites, based on best practice and compliant with Australian government standards, including security and accessibility," said Sheridan in September, when it was announced that the website would be implemented in partnership with Acquia.

"I'm pleased to see GovCMS come to fruition from a journey that began with a Feasibility Study in April 2014, which identified GovCMS as an important service offering for Australian government entities," said Sheridan in a statement on Friday. "The GovCMS website provides quick and intuitive access to key information about the full GovCMS offering."

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Federal Government's Drupal-based Web Platform Goes Live [March 6, 2015]

Submitted on
vendredi, le 6 mars 2015h
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Computerworld

By Rohan Pearce

The gates to the federal government's cloud-hosted content-management system, govCMS, have been thrown open.

Acquia, which hosts the platform, and the Department of Finance announced today that govCMS has officially gone live.

The contract is worth up to $24 million over four years to Acquia, depending on how many agencies shift to the platform.

govCMS is based on the open source Drupal Web platform.

As part of an early adopter program, a number of federal government agencies have already begun migrating to the platform, which from today will also be open to local and state government entities.

Along with the Department of Finance, early adopters included the Australian Sports Anti-Doping Authority, the Department of Communications, and the Department of Social Services.

Australia.gov.au was the first site to go live on the new CMS, followed by Finance.gov.au.

govCMS is available an as-a-service option for agencies. Migration to the platform is not mandatory.

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Acquia Wins Two Stevie Awards in 2015 Stevie Awards for Sales & Customer Service [Feb. 28, 2015]

Submitted on
Samedi, le 28 février 2015h
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Stevie Awards

LAS VEGAS, NEVADA – February 28, 2015 – Acquia, the digital experience company, was presented with two Stevie Awards in the ninth annual Stevie Awards for Sales & Customer Service. Acquia’s Tim Bertrand won a silver Stevie Award for Worldwide Sales Executive of the Year, while Acquia’s customer service team won a bronze Stevie Award for Front-Line Customer Service Team of the Year in Technology Industries.

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards℠ and International Business Awards℠.

The awards were presented to honorees during a gala banquet on Friday, February 27 at the Bellagio in Las Vegas. More than 500 executives from the U.S.A. and several other nations attended. More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Entries were considered in 54 categories for customer service and contact center achievements.

As Acquia’s Senior Vice President of Worldwide Sales, Bertrand is responsible for overseeing the company’s global sales operations. Under his leadership, the company has grown its annual revenue to more than $100 million. As a result, Acquia was named to Deloitte’s Technology Fast 500™ list of fastest growing companies for the second consecutive year. Acquia’s customer service team is available to answer questions, share best practices, and help customers solve problems quickly. The team is available to respond to critical issues around the clock to ensure customers can meet their business’ needs.

“Entries to the Stevie Awards for Sales & Customer Service awards have more than doubled over the past three years,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program illustrates the importance of the functions it recognizes to business success. This year’s Stevie Award winners are the highest rated in the history of the awards, and we congratulate all of the winners on their commitment to excellence and innovation.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

A Closer Look at Native Advertising [Feb. 27, 2015]

Submitted on
vendredi, le 27 février 2015h
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CMSWire

By Tom Wentworth

Native advertising hit its stride last year. “Paid posts,” which gained popularity on new media platforms like Buzzfeed and Business Insider, started popping up in venerable publishers like The New York Times and The Wall Street Journal. And big brands have jumped on these sponsored content opportunities, including Dell and Shell, who have both invested in the creation of native advertising units within The New York Times.

While some brands find that native advertising “works,” as measured by clicks, it doesn’t always prove to be a valuable way to build and develop an audience. Many consumers question the credibility of sponsored posts, and will navigate away from pages that contain the dreaded “sponsored by” message.

In order to prevent this negative reaction from consumers, brands need to integrate native advertising efforts into a larger content marketing strategy. Brands today have essentially become publishers — from beefing up their corporate blog, to integrating content into product marketing campaigns. By creating a more comprehensive content strategy among all of their branded platforms, brands will find more success with third-party content campaigns like native advertising.

Some tips to get started:

1. Create Regular Content
Brands need to become a source of content that educates, entertains and inspires audiences, not “advertises” to them. In order to shift consumer perception from brand to publisher, brands need to establish a steady cadence of content creation on their own website’s blog or in other marketing materials before embarking on a native advertising campaign.

Once a brand builds a fan following for their internally generated content, consumers will be more open to seeing them post content on third-party publishers, like news sites. Chipotle is a prime example of a publisher-brand who has created a stream of valuable, interesting content that fans have come to know and love. They’ve experimented with content in a variety of places — from their tumblr page full of beautiful visuals, to a four-part satirical TV series on Hulu about the agricultural industry and how food is raised. The Hulu series was a way to shed light on the importance of eating food with integrity — selections with ingredients like those served at Chipotle.

The series, and other content streams hosted on their own site, established Chipotle as a source of information about agriculture and let customers know about the ingredients used in all meals. This in turn provided an opportunity for Chipotle to create well-received native advertising campaigns about those same topics on third-party news sites, like the “Food for Thought” series on The Huffington Post.

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The Web: Headliner Or TV’s Supporting Actor? [Feb. 25, 2015]

Submitted on
mercredi, le 25 février 2015h
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TechCrunch

By Chuck Fishman

Super Bowl XLIX was the most-watched television show in U.S. history. It was also the most socialized Super Bowl ever measured, with 265 million Facebook posts, likes and comments, and more than 28 million global tweets. Today’s TV viewer doesn’t just watch TV anymore — they scroll through Twitter and Facebook in real time, watch YouTube Videos, send Snapchats and pin to Pinterest boards.

Their attention span is limited as they consume across multiple channels simultaneously, and the experience they create by consuming in this way is multi-dimensional, providing a unique opportunity for brands to meet them wherever they are — online or off.

Many media companies are taking advantage of this opportunity through multi-channel engagement and second-screen experiences. Shows like NBC’s The Voice have rolled out live-voting programs to engage viewers not just through television, but through social and text, too. The approach of connecting with viewers through activities such as live voting is called the “lean forward” model, and seeks to capture consumer attention wherever the consumer is, whatever platform they’re on.

The USA Network’s Modern Family Live employs the lean forward method as well, offering viewers a chance to compete live with other fans of the show to score points, climb the Live leaderboard, and hopefully come out on top with a prize pack from the show.

The “lean back” model seeks to hold fan engagement beyond the time constraints of regularly scheduled programming. The Walking Dead is a great example of this — they introduced a post-mortem talk show, “The Talking Dead,” to keep viewers engaged even after the show has ended.

Better Call Saul, a Breaking Bad spin-off, has a web experience separate from the show for Saul’s “legal practice” and offers viewers the chance to sign up to get emails from Saul direct to their inbox. The show also offers viewers a live digital component tied to the broadcast called a “story sync” at BetterCallSaulStorySync.com.

All of these tactics are pre-programmed ways for networks to engage with their audiences through conversations that are happening around their programming — before, during and after.

As media companies experiment with capturing viewer attention on- and off-screen, they must engage fans across channels.

But what about the moments when a trending topic emerges unexpectedly, and media companies are caught unprepared? Super Bowl XLIX’s “Left Shark” is a prime example — he completely stole the show during halftime with Katy Perry, and arguably came out the biggest star of the game behind MVP Tom Brady. Left Shark now has 20,000 followers on Twitter.

Some brands have famously succeeded at this — like when Oreo capitalized on the blackout during Super Bowl XLVII with this memorable tweet and associated tagline: “You can still dunk in the dark.” Yet there is still much room for learning and improvement. As media companies experiment with capturing viewer attention on- and off-screen, they must engage fans across channels — via social media, in-app experiences, live participation, interactive portals and more. They need to recognize that the only way for this to work is to capture audiences where they already exist. Building out an approach to do that is no simple task.

With digital-native companies like Netflix, Showtime, Hulu and Amazon getting into the content production game, engaging audiences is critical. Networks need to find ways to continue the conversation not just during scheduled programming, but in between shows. To date, networks’ attempts at creating second-screen experiences haven’t consistently taken off.

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Acquia Confirms Hitting $100M in Revenue for 2014 [Feb. 23, 2015]

Submitted on
lundi, le 23 février 2015h
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BostInno

By Rebecca Strong

In November, Acquia CEO Tom Erickson told us the company was on track to hit between $90 million and $110 million in revenue for 2014. Turns out the Burlington, Mass.-based Web content services company landed right in the middle, growing its revenue 46 percent to reachmore than $100 million for the year—placing the company among the largest privately held tech companies in Boston.

The company, which is soon moving its headquarters to Boston’s financial district, said a number of brands adopted the Acquia platform in the fourth quarter of 2014. Those include American Institute of Architects, Aruba Tourism Authority, Bush Brothers & Company, Feld Entertainment, Outside Magazine and Oxfam International. Global 2000 brands Intuit, Princess Cruise Lines and Agari are also now Acquia users.

"Key to our mission to rid the world of cyberattacks is the need to communicate with our customers across every channel in a personal way,” said Kevin Cochrane, chief marketing officer at the cybersecurity company Agari, in a press release. “Acquia's open platform gives us the freedom to deliver more relevant and engaging digital experiences, at a faster pace than ever before."

At its November Engage conference, Acquia announced a new product, ContextDB, as well as a new bundling strategy for its existing products. This news signaled that the SaaS firm is shifting away from its focus on Drupal and more toward demonstrating the value of its cloud- and data-focused content services for different kinds of Web businesses.

Acquia banked $50 million last May, making it one of just a handful of Boston companies that've raised a total of $100 million or more in venture capital funding. Erickson has said that it’s possible the firm will be looking to go public in 2015.

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Website Software Seller Acquia Reports $100M in Sales [Feb. 23, 2015]

Submitted on
lundi, le 23 février 2015h
,
Xconomy

By Curt Woodward

Acquia has been billing itself as a “pre-IPO” software company for a couple of years now, but the seller of website-publishing software and services remains private.

That’s not terribly unusual these days, with a growing number of private tech companies stacking up investment valuations of $1 billion or more without touching the public markets. But we’re still waiting to see some IPO paperwork from Acquia.

In any case, here’s another note that indicates the company’s continued growth: Burlington, MA-based Acquia says it recorded $100 million in revenue for 2014. That’s up from revenues of about $68 million reported for 2013 and about $45 million reported for 2012.

Acquia sells software and services that help other companies run websites based on Drupal, an open-source Web content management system. The company’s founder, Dries Buytaert, is Drupal’s original author.

You might think of Acquia as a business- and government-focused contemporary of WordPress, the widely used web content management platform that is popular with individuals, small publishers, and media companies. Acquia has tended to see itself as a competitor to enterprise-scale publishing software offered by big companies like Adobe and Oracle.

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Securing Data Vital to Personalized Customer Experiences [Feb. 20, 2015]

Submitted on
vendredi, le 20 février 2015h
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CloudWedge

By Andrew Kenney

Personalization and Personal Security
Everyone loves an app that responds based on what it knows the visitor will want – a tune-up because your car is due for repairs, a doctor’s office that displays relevant schedule openings to authenticated patients – yet people remain concerned their personal information could be exposed to others. Making a convenient appointment with a doctor isn’t worth risking that an intruder will leak your medical records on Facebook because of an unprotected port between the scheduler app, patient record ID and the medical records datastore.

The consumer’s world is full of untapped benefits from connecting data on their behalf in the form of services, from the Űberfication of local services to the application of expert systems to assist busy doctors with diagnoses. As sophisticated data analysis unleashes deep insights, the resulting wave of data will produce many more avenues for malicious attackers.

Isolating servers and building layers of defense is the most effective approach to security available today. Isolation closes a physical or virtual machine on a private network to all but designated traffic. Intruders cannot probe these connections, nor can they identify the IP address of the isolated server. The network is protected by opening minimal ports, running only necessary services and securing sensitive information in transit. When passing requests from web-facing servers through encrypted tunnels, designate a single point of access for just one type of data connection so the traffic can be carefully monitored for unusual activity.

Securing the Cloud
Web services’ evolving mandate is to be invisible and reliable. We make connections between organizations and their customers transparently and quietly, keeping transactions moving while user data remains secure.

As Forrester Research put it early in the virtualization era, server virtualization is 90 percent process and only 10 percent technology — for companies linking sensitive data to the network, logical and physical isolation remain the primary strategies for enhanced security. With a logically isolated network in place, an enterprise can set up VPNs between the private network and remote data centers or other clouds in order to access information without exposing any traffic to the open Internet.

“Companies are starting to use private and public cloud for their mainstream applications, with business line metering and billing becoming more common,” Forrester research analyst Richard Fichera wrote in August 2014. “Press your vendors to deliver automation driven by simpler policies. Make them do the hard work for you and hide the complexity[.] Automation that requires heavy human involvement is contradictory to the very principles of automation.”

At Acquia, we’ve added Acquia Cloud Shield, a virtual private cloud (VPC) with VPN capabilities built on top of Amazon Web Services to provide cloud-to-cloud protection between the company’s PaaS and client devices. We created this as a response to customers’ need to ensure their Drupal apps have fine-grained control over data access and network resources, and to provide the necessary data when designing user experiences.

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Brands: Don't Get Lost on Amazon; Create a Store-Within-A-Store [Feb. 13, 2015]

Submitted on
vendredi, le 13 février 2015h
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AdvertisingAge

By Ray Grady

How Marketers Can Use 'Store Inception' to Drive Ecommerce

If you've ever shopped in a department store, you're familiar with "store inception," or stores-within-a-store. Just browsing the aisles of a Macy's, you're likely to see dedicated sections for Nautica, Tommy Hilfiger, Calvin Klein, Michael Kors and more. Despite the fact that these sections exist within the walls of a retail giant, the personalized look and feel of each brand still remains. Sometimes consumers gravitate toward these "incepted" department store shops simply because they're comfortable or familiar with the brand experience they're going to get. Now the online world is taking notice, responding to store inception with a phenomenon of its own: custom "takeovers" of marketplaces such as Amazon, Best Buy, Alibaba's Tmall and others to make their mark on an otherwise commoditized consumer shopping experience.

Brands know they're dead in the water if they don't have a presence in online marketplaces; that's old news. As commerce has become distributed/a>, consumers have the power to shop wherever they can find the lowest prices or most convenient delivery. But brands don't have to accept the reality of falling into a black box when listing their products on a retailer's website. Welcome to the inception of Amazon.

There are a few interesting, recent examples of inception from this past holiday season. Best Buy created a custom marketplace for Samsung on BestBuy.com, which features only Samsung products and branding. Essentially, Samsung recreated the narrative approach it has on its own main website, delivering content (including videos and product shots of bestsellers like the Samsung Galaxy Note) alongside an integrated purchasing experience on BestBuy.com. Knowing that many of its customers likely visit BestBuy.com for multiple items during the holiday season, creating this store-within-a-store was a smart move to capture mindshare while retaining the Samsung story.

Other brands like high-end fashion retailer AllSaints are experimenting with similar branded experiences and next-day delivery Prime deals through Amazon. The brand found that customers who browsed through Amazon were more likely to make a purchase than those who came directly to the AllSaints website, and decided to leverage that natural shopping pattern of its customers rather than fight it. What's particularly interesting about the Amazon custom commerce experience is that it redirects consumers back to the AllSaints website for actual purchase, using the free, fast delivery perks of Amazon Prime as a driver for conversion. The pay-per-conversion economics of this deal are similar to that of an ad buy.

Beyond the giants like Amazon and BestBuy, emerging social shopping sites like Wanelo are attracting the sometimes elusive, fickle millennial buyers. While Wanelo had its origins as a Pinterest-like mobile discovery platform, brands like Urban Outfitters are now offering a direct route to purchase through Wanelo's new "buy" buttons. An early pilot of the buy button resulted in in-app conversions that were three times higher than the standard Wanelo mobile conversion. Wanelo also offers "save" buttons that retailers can apply directly to their websites, which Wanelo claims can increase revenue by 100% to 300%. Although the verdict on social buying buttons is still out, using platforms like Wanelo where consumers are already browsing with a purchase consideration is a smart way to get in front of an engaged audience.

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