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Support Help Center Replaces Email Submission for New Tickets

As of Tuesday, 1 July 2014, we will stop accepting new support requests by email and will direct all customers to submit requests via the Support Help Center web interface. We will continue to support email as a convenient channel for customers to update all currently open and future support tickets.
Why? This is part of our continuing effort to provide excellent service to our customers, and it is very difficult to treat emailed requests with the same consistent level of service as requests received online or by phone.
As of... Plus

Closing the Drupal Education Gap

Demand for Drupal talent is high… Really high. A good Drupaler can find work on some of the most notable sites in the world next to other great minds and in good working conditions. Drupal is taking the world by storm, converting government agencies, Fortune 500s and many more on a daily basis. But this popularity has come at a price. The existing talent pool is just too limited to support Drupal’s popularity without serious investment in developing a greater pool of talent, and that something the existing community has got to own and make happen. Here at Acquia, we’ve worked toward this goal... Plus

So What is Acquia Lift, Anyway?

I’ve spent a disproportionate amount of my time over the last year thinking and talking about Personalization in Drupal (just ask my wife), and I’ve had the privilege of working with a brilliant group of people to help design and build a solution for it. Since we launched Lift in February, I’ve also given a large number of demos and discussed Lift in great detail with organizations large and small, learning ever more about what the needs are in the market, and stealing..err..borrowing ideas from them as I go along.
This post marks the first of a multi-part blog series where I hope to distill... Plus

Gábor Hojtsy: DevDays Szeged and the new wave of contribution in Drupal


Gábor and I sat down for a chat at United Nations headquarters at NYCCamp in April 2014. We talked about the very productive contribution sprints at the NYC Camp; effecting positive change in the world with technology and how Drupal 8 will enable anyone to communicate using tools in their own language; and the incredible energy and quantity of contributors at the Drupal DevDays in Szeged Hungary.

Not just multilingual, how about omni-lingual?

Regarding how Drupal can empower people everywhere to communicate and improve their lives and world, Gábor describes some of the benefits Drupal... Plus

Streaming logs on Acquia Cloud

Sites on Acquia Cloud generate a variety of logs that are useful for developing, debugging, and analyzing your site. Acquia Cloud lets you download log files and also provides SSH shell access so you can access log files directly, but we wanted to make it even easier to access and correlate multiple logs from multiple sources, all in real time.
Today, we're announcing the public beta release of our new log streaming feature, which lets you stream... Plus

Gábor Hojtsy: A Whole New World for Multilingual Sites in Drupal 8


More than 800 (yes, eight hundred) people participated in the issues around improving multilingual features and APIs in Drupal 8 for the past two and a half years. Almost 500 issues have been resolved in this initiative as of this submission making Drupal 8 a truly outstanding release for everybody looking to create even single language non-English sites but especially those making multilingual sites. This session aims to show you around all the great improvements and give tips as to how to best utilize the new solutions.

Presenter Dossier: Gábor Hojtsy
Drupal 6 Lead, Drupal 8... Plus

Demo Framework: A distribution pretty much guaranteed to blow their minds


This post is part of a series: A Beginner’s Guide to Distributions: A fast-track to Drupal development. I want to apologize to my loyal blog readers, I love you so! I had a bit of a personal hiccup, which meant a few weeks of my life were shuffled up and didn't fall back in the places I had put them. I am continuing with this series, and TODAY, you can join me and Jakub Suchy for a webinar talking all about... Plus

Why Drupal? First Principles


This post will give us some common ground on which I can build my case for Drupal. To get started, we’ll need working definitions of success in business today, the nature of open source software, and a quick explanation of Drupal itself. In subsequent posts, we’ll explore specific concepts and examples of how Drupal enables success because it is open source software at scale – a powerful combination: the empowerment of freedom multiplied by an ecosystem of thousands of service providers, tens of thousands of developers, and millions of sites online.

What is success? How does Drupal get... Plus

5 PHP Components every Drupal 8 Developer should know: Part 1 -- Composer

Drupal 8 has made a lot of changes. Architectural and technical changes abound, but Drupal 8 has also brought social changes. We’re not really feeling the full effects of those changes quite yet, but with time, I believe the implications of Drupal 8’s new direction will have an amazing impact for the good of our community. A big part of those changes was the decision to adopt outside code. The 180 degree turn from a primarily NIH (Not Invented Here) culture to a PFE/PIE (Proudly Found Elsewhere/Proudly Invented Elsewhere) culture has been shocking and dramatic. We’re still feeling those... Plus

Ultimate Guide to Drupal 8: Episode 5 - Front-End Developer Improvements

Welcome to the 5th installment of an 8-part blog series we're calling "The Ultimate Guide to Drupal 8." Whether you're a site builder, module or theme developer, or simply an end-user of a Drupal website, Drupal 8 has tons in store for you! This blog series will attempt to enumerate the major changes in Drupal 8.
Please note that since Drupal 8 is still under active development, some of the details below may change prior to its release. Still, since Drupal 8 is now feature-frozen, hopefully most info should remain relevant. Where applicable,... Plus

Holly Ross in conversation at NYC Camp 2014


The Executive Director of the Drupal Association, Holly Ross, and I sat down to talk at NYC Camp 2014 at United Nations Headquarters. Roughly one year on from her appointment to the Drupal Association job, I got the chance to ask her about her Drupal "origin story", what she thinks about the community now that she's in the thick of things (we're a welcoming and diverse bunch), and the role of technology and especially Drupal in making the world a better place.

How did you end up at the DA?

"Like all good English majors from UC... Plus

Rapidly Responding to Security Vulnerabilities

It’s an unfortunate fact of life on the web that security threats and vulnerabilities are exposed on a regular basis. We have to be ready for them at all times and at any cadence. Just two weeks ago, both the OpenSSL TLS MITM and Ubuntu Kernel vulnerabilities became public within hours of one another. At Acquia, our stance is that we’re ever vigilant and always ready for these situations. Our customers’... Plus

Keeping Pace with DigitalDisruption.com

Here are some of the past week's highlights from DigitalDisruption.com, Acquia's portal for examining the impact of digital disruption.
Box Bought Real-World Equivalent of Pied Piper
If you're a fan of HBO's Silicon Valley, you've been following the journey of the company Pied Piper. Well, Box has just bought its equivalent, Steam.
"Streem's technology is designed to make the personal cloud as seamless as possible Streem embeds itself in the local operating system, allowing the cloud storage to function as an extension of the... Plus

The New Customer Decision Journey Needs Content

Demand generation for consumer ecommerce sites used to be as subtle as a brick to the face, generally consisted of pushed spam with “Buy Now!” subject lines hoping to drive customers to landing pages with annoying homepage hero offers.
Banner ads further annoyed the consumer, chasing them fruitlessly around the web in hopes of wearing them down and finally getting a sale out of them. In B2B, lead gen models put registration walls in front of “white papers” in hopes of snagging a potential customer’s phone number so a junior inside telesales rep could phone them and read a script.
This early... Plus

Building a Great DX: Deliver the Right Information, at the Right Time

I remember reading early, ground-breaking articles by B. Joseph Pine II in the Harvard Business Review, not that long ago, that explained how to understand markets that were made up of multiple customers: from mass markets, to segmented markets, to niche markets.
When I spoke with Joe recently he told me that today the landscape is the exact opposite.
“Today every customer is multiple markets,” he said. “Customers want different offerings in different ways at different times. We have to be there when a market ‘pops’ into existence -- at the right time, with the right customized offer, in... Plus

Why Drupal? Because It Will Help You Win


How will Drupal help you win? How will it help you do better? As business itself becomes digital, the benefits that a widely adopted, open source technology solution like Drupal can bring to organizations today are manyfold, but they can be boiled down to a few salient points.

The key ways Drupal will help you win:

Faster and continuous innovation

Risk mitigation

Faster time to market

Focus on your core business

Best-of-breed, integrated solutions

Improved quality, security, and accountability

In this and subsequent posts, I will show you that these claims hold up both in... Plus

Search API Drupal 8 Sprint June 2014

During 13th of June until the 15th of June we had a very successful Search API D8 sprint as announced at http://drupalsear.ch/node/681 and at Intracto's site. The sprint was organized with the Drupalfund.us money but even more valuable than money is time. And people were very generous in donating their time to come over to Olen, Belgium to... Plus

Migrate in 8, DrupalCon post-mortem

At DrupalCon Austin, I led a Core Conversation panel, Status of Migrate in 8, along with chx, ultimike, Ryan Weal, and bdone. The conversation was well-received, and we fielded some good questions. To summarize what we went over, updated for continued developments:
What does... Plus

Focus on Automation Without Being a Technology Einstein

The goal of content creation today is to get the biggest bang for your (written) buck. The more you can amplify, distribute and proliferate your content, the more people you can reach. The more people you reach, the more people engage—and that engagement is what links back to ROI.
The classic way of doing this is by having people create your content, and other people distribute it - something like a human assembly line for words and visuals. But today there are so many channels, outlets, languages and opportunities for the average small business that in order to maximize your content ROI, you... Plus

First patch! Matt Moen and a village of contributors


Every DrupalCon, there's a moment I especially look forward to: the First-Patch "ritual". This time around, a patch written by Matt Moen, Technical Director at Kilpatrick Design, was selected for fast-track testing, approval, and was committed to Drupal 8 core in front of a few hundred of us at the Austin convention center. In this podcast, I talk with Matt about becoming a core contributor; we hear from Angie "webchick" Byron about how it takes a village... Plus

DrupalCon Austin and a new job - Kris Vanderwater


Kris Vanderwater (eclipseGC), and I got together in a Google Hangout plagued with technical difficulties to discuss DrupalCon Austin and Kris's new job as Acquia's Developer Evangelist. In the sections I could save and keep reasonably useable after editing, we talk about Drupal 8 and the incredible energy present in the Drupal community recently; a couple of hot topics DrupalCon Austin; and Kris's new job as "a developer for the community".

Resources
"... Plus

Achieving an Omni-Channel Digital Business Model in Financial Services

Even though it is one of the oldest industries in the world, the financial services sector has not experienced a lot of change, especially at once. But with the advent of digital, the industry has suddenly found itself facing unprecedented shifts in the way it needs to operate in order to keep up. As a result, it has changed more in the past 10 than it has in the previous hundred.
The rapid proliferation of digital and mobile channels has not only pushed a huge share of transactions and communication online, but has transformed the very nature of the business. Most know the story of more and... Plus

Tesla Proves Once Again that Open Source is About Innovation

In a blog post yesterday, Elon Musk of Tesla announced that he will not pursue patent lawsuits against anyone who "in good faith, wants to use our technology." The lobby in Tesla's Palo Alto headquarters used to showcase their patent portfolio; now they are gone. Tesla decided to open source its vast patent portfolio. But why would Tesla give away the hundreds of patents which have allowed them to become the most innovative auto manufacturer energy company technology company in the world? 
Musk is our modern day... Plus

Building a Great DX: Establish a Relationship

Working at Acquia has given me new appreciation for Hector, an artist with a paint brush… and a roller, and masking tape.
Hector works at my local hardware store; he can usually be found around the paint section.
What I appreciate about Hector is that we don’t have to start from scratch, every time I walk into the store. We can generally pick up where we left off after my last weekend visit.
So when I asked him about interior paints a few weeks ago, Hector knew I was probably not looking to create a faux finish, or something “distressed.” More likely, I wanted something semi-gloss, which... Plus

Turning Segments into Audiences through Personalized Experiences

Welcome the anonymous flood of traffic that arrives at an online store. Then dynamically customize each individual user’s experience, depending on how they found their way to the site, how they identify themselves, and what their past history is.
This has long been the holy grail for ecommerce executives.
Personalization was all the rage towards the end of the Web 1.0 phase of ecommerce and became a buzzword of sorts in the late 1990s at the height of the first dot.com boom. Today it is an absolutely essential expectation by customers that if they establish a one-to-one relationship... Plus

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