Posted on vendredi, le 27 mars 2015, 08h43 EDT
Living a digital world comes with a lengthy list of benefits–and challenges. While new advancements in marketing technology make it easier to gain customer information and insights, keeping up with the speed of these developments is the true
Posted on mercredi, le 19 novembre 2014, 10h30 EST
It was an enviable assignment, a challenge that I was happy to accept: check out the Friday night shopping experience at a Bass Pro Shop.
Jason Thibeault, a co-author of Recommend This!, suggested the idea when we were discussing the evolution of
Posted on mercredi, le 12 novembre 2014, 10h04 EST
There’s one word that comes up in every discussion about Big Data: “overwhelming.”
Because it is.
A recent Economist survey of global corporations revealed that only 19 percent felt that they were effectively managing and utilizing their big data
Posted on mardi, le 4 novembre 2014, 07h24 EST
My favorite baseball team did not have a good year on the field. The Boston Red Sox finished dead last in their division.
But when I caught a game late in the season, I had to tip my cap to the team’s marketing department.
As soon as I entered the
Posted on mardi, le 1 juillet 2014, 14h42 EDT
A friend of mine recently celebrated a birthday at Morton’s Steakhouse.
How do I know?
I saw pictures of her personalized birthday Morton’s menu on Instagram, Twitter, and Facebook.
Turns out she didn’t even request it. The Morton’s staffer who
Posted on mercredi, le 18 juin 2014, 10h45 EDT
I remember reading early, ground-breaking articles by B. Joseph Pine II in the Harvard Business Review, not that long ago, that explained how to understand markets that were made up of multiple customers: from mass markets, to segmented markets, to
Posted on jeudi, le 12 juin 2014, 12h16 EDT
Working at Acquia has given me new appreciation for Hector, an artist with a paint brush… and a roller, and masking tape.
Hector works at my local hardware store; he can usually be found around the paint section.
What I appreciate about Hector is
Posted on jeudi, le 5 juin 2014, 11h03 EDT
Bentley University’s Design and Usability Center, located just outside Boston, is a fantasy playground for a digital experience geek like me.
The center’s usability labs are equipped with one-way mirrors, eye-tracking technology, and biometric
Posted on jeudi, le 29 mai 2014, 09h30 EDT
An awesome web site is no longer enough. A fantastic mobile app? Just part of the puzzle.
Today, you need to think bigger, much bigger. You have to create a great digital experience.
Sounds daunting, right?
But here’s the good news: the most
Posted on jeudi, le 22 mai 2014, 12h52 EDT
Today’s digital marketers are expected to deliver large numbers of digital experiences to meet the needs of their organizations. Websites are required fare in the modern marketing mix, and for many organizations, this can easily result in many tens