The Features of Drupal Support Offerings
Acquia provides professional technical support for the Drupal social publishing system to Acquia Network subscribers via forums, web tickets, email and phone. Response times and access to Acquia's support channels vary depending on the subscription purchased.
Support is provided for all modules, themes and custom code employed in the development or operation of a Drupal 6.x/7.x web site.
What do I get when I become a subscriber?
What is included with Acquia Support?
- Technical Support Scope of Coverage
- Advisory Support
- Diagnosis and Repair Support
- Issue Urgency Definitions
- Expert Consultation and Escalation
- Repairs and Bug Fixes
- Support Definitions