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Contacting the Acquia Support Team

Customers may obtain Support by browsing online forums, submitting web tickets, or by phone depending on the access channels associated with the subscription.

Phone support is available to Acquia Cloud, Professional, ProPlus, Enterprise, Elite, and any of the new subscription offerings (Starter, Basic, Business, and Premium). Phone support is also available to Acquia Cloud Site Factory and Acquia Lift customers. Phone support is not available for Legacy Basic or Developer subscriptions.

Subscriptions with Phone/Ticket Support

Phone: 888-922-7842
Phone from European support regions: +44 -1865-520-011
Phone from Australia +61 284 168 021
Online: Submit a ticket or post a forum question

Legacy Basic, Acquia Cloud Free, or Developer Subscriptions

Online: Post a forum question

Support Hours:

  • Americas: Monday to Friday, 8am to 8pm EST (UTC -5/-4)
  • Europe and Africa: Monday to Friday, 8am to 6pm CET (UTC +1/+2)
  • Australia and Asia Pacific: Monday to Friday, 8am to 6pm AEST (UTC+10)