By Rohan Pearce
Service NSW, which acts as a central portal for accessing government services in New South Wales, is using the open source Drupal platform for its public-facing website and intranet
In late January, the digital strategy of Service NSW had a long way to go, according to Bruce McGregor – particularly if the organisation was to meet a July deadline for delivering its online portal, the organisation's head of digital said.
"The timeframes were tight, the budget was limited and fixed, and there were multiple stakeholders," McGregor said.
The creation of Service NSW was announced by the state's premier, Barry O’Farrell, in July 2012. The intention is to offer a 'one-stop shop' for government services, with NSW residents able to access them through 18 Service NSW centres, a 24-hour call centre and a single Web portal.
"We had to build a service within a couple of months," McGregor said. Despite the short timeframe for rolling out a complex Web portal, the agency managed to beat its deadline – albeit, by a handful of days – by employing the open source Drupal Web platform.