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Acquia Techinical Account Manager

Acquia Technical Account Manager

Your partner throughout the application lifecycle

Expertise

A named technical resource to enhance your team

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Guidance

A Drupal champion to share best practices

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Assurance

A second set of eyes to ensure consistency and accuracy

How we make you successful

  • Planning

  • Gives guidance on initial stages of projects (early discovery, scoping, and architecture development)
  • Champions Drupal best practices
  • Development

  • Assists with module selection
  • Connects you with the most knowledgeable subject matter experts around key topics
  • Helps developers resolve QA issues
  • Deployment

  • Is available on-call during major deployments to advise and assist
  • Oversees the process of rolling out updates or new functionality to your site
  • Maintenance

  • Has regular working sessions with your team
  • Works with Acquia’s support team to install updates and patches

Features that drive success

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Application Assurances

Your TAM will conduct annual Application Assurances—deep performance and security assessments of your environment.

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Regular onsite visits and reports

Your TAM will attend regular team meetings, make quarterly or monthly onsite visits, and produce monthly reports on site health and usage.

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Participation at your discretion

You decide how often you’d like your TAM involved, ranging from monthly check-ins to participation in daily stand-up meetings.