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The S-Files: "Help I deleted my theme"

Tech Support Case Studies
One of the core services that Acquia offers is support for people building sites with Drupal. "The S-Files" are stories about the day-to-day life of our support team. Each one contains a nugget of Drupal knowledge that helped a customer succeed with Drupal. Enjoy!
"Hello, I installed a new theme on my site but I didn't like it. So I deleted it. Now I can't log into my site and it really looks broken."
That's the message that appeared in my email inbox. It was a voicemail message that a customer had left after calling our support hotline:... More

Acquia Upgrade Team: Mission Copenhagen

Acquia documentation agent Jam* and I will be heading to Denmark this weekend where we'll be geeking out with Scandanavian Drupallers at the first ever DrupalCamp Copenhagen. You will recognize us by our Acquia shirts and our inability to speak Danish. Our mission is to help you upgrade your Drupal 4 or 5 sites to Drupal 6. We will come armed with Jam's upcoming migration guide (you will find this in our download section soon, as an appendix to the freely available Getting Started Guide), and a slew of tips,... More

Drupal in the formative stages of adding RDF(a) for Semantic Web

There has been a lot of hand waving about the semantic web, RDF, and Drupal. This is good, and it is important for there to be excitement about the possibilities that this opens to us. Now the first concrete plans are being laid and the first patches are being written and evaluated. If you’ve ever wondered about this semantic web business, or if you thought microformats were a good idea, or if you’ve been secretly (or... More

Migrating the Drupal way. Part I: creating a node.

Update: Acquia has released a great migration whitepaper to help you get ready to move to Drupal.
My position with Acquia will find me helping out with a lot of migrations and upgrades. I'm going to embark on a multiple-part blog to discuss some of the common techniques that I use when moving clients to Drupal.
Migrating to Drupal can seem intimidating if you already maintain a database-driven website. However, populating a Drupal site with your current content might be... More

I work for Acquia, allow me to introduce myself

I'm still a little surprised to tell people that I work for Acquia. My fascination with Drupal started in late 2007 and quickly turned into an addiction. While building my first large project, I spent countless hours on drupal.org meeting cool people and getting advice from the Drupal community. Then in February, I found out about Acquia and kept a close eye on them as they filled up their roster with some amazing talent. At the time, I was living in Boulder, Colorado, hard at work on VeloNews.com. Acquia seemed like a dream job, but it also seemed to be... More

The DX Files: Static caching in Drupal

This is part four of my series, The DX Files: Improving Drupal Developer Experience. I started this series with fairly simplistic suggestions. They proved not very popular and some of them I agree were of questionable benefit due to PHP’s nature. I was pleased to discover, however, that they nevertheless had quite an impact on raising the visibility of “Developer Experience” within the Drupal community. I am therefore ready to move on to some of the more complex DX issues in Drupal.
The most important DX change... More

Two more Drupal user experience studies underway

The Drupal project has been doing user experience work for several years but the pace has really picked up in 2008. This year alone we've have already completed two studies, both for Drupal 6.
Over the last week Leisa Reichelt, from Mark Boulton design has continued her user experience studies with iteration four of the redesigned Drupal.org site. In testing iteration four here's what the team from Mark Boulton design found.
We need to remove the word ‘Join’. Users need to be steered towards joining the community in the context of when they need to, not before. It just sends the wrong... More

Bay Area Drupalcamp 2008 - Testing party and BADCamper party

Last weekend I attended BADCamp. The camp was organized by Tao Starbow, Dan Robinson, Chris Bryant, Dmitri Gaskin, and Jen Lampton. The event was a big success and filled up to capacity with the waiting list closed weeks in advance.

One of the big things I was looking for was a measure of the health of the Drupal economy. From what I saw it was still pretty hot. There was a popular job fair and the jobs board had about a dozen listings. I was actively recruiting organizers for the San Francisco Drupal user group. New recruits included Ben Bannone from Bioraft, Dan Kurtz from Trellon,... More

Lullabot podcast #65

I was featured on the infamous Lullabot podcast series. Jeff Robbins and I talk about Acquia, Mollom and Drupal 7. Check out the Lullabot podcast #65 (mirror) if you want. We kick it off talking about Acquia, the Mollom part starts around minute 25 and the Drupal... More

Setting up Acquia Drupal on GoDaddy Hosting

This set of screenshots grew out of a recent forum post on the Acquia Network forums. It walks through setting up a GoDaddy Linux hosting account to use Acquia Drupal. At the end of the process one has a new website. Some will scoff at the choice of GoDaddy as a hosting platform. Many shared hosts have shortcomings in different areas. Few shared hosts are going to be getting glowing recommendations on the day your site ends up on the front page of Digg, they simply aren't built for that sort of load. However,... More

Introducing the Acquia Partner Program

Today we launch the Acquia Partner program with [fourteen partners](/partners/finder) ranging from [sole proprietorships](/partners/showcase/33rd-prime) to [venture-backed firms](/partners/showcase/optaros). I'm excited by the diversity of partners in the program; partnering with different sizes and types of firms will help our customers find the match that maximizes their success. We've been able to enlist parters from [Israel](/partners/showcase/linnovate), the [UK](/partners/showcase/io1-limited), the [US](/partners/showcase/pingvision), and [Canada](/partners/showcase/raincity-studios... More

The way the web should work

In the Spring of 2007, I teamed up with Partners in Health, a non-profit building hospitals in developing countries. We had a long list of ideas for an intranet and for a new public site and needed a tool with a lot of flexibility. We picked Drupal because of the active community, the growing collection of modules, and the hope that non-engineers could administer the sites. The Partners in Health sites went up fast. In a matter of weeks, people from around the world were downloading and using materials from the sites to help train health workers in rural parts of Africa and Latin America. As... More

Keeping Acquia Drupal in Sync

We did a security release of Acquia Drupal yesterday in order to incorporate the security fixes in the core Drupal 6.5 release. One of the internal goals of the Acquia engineering team is to respond to security releases of Drupal core, or any of the contributed modules in our distribution, by updating our Acquia Drupal release within 24 hours. We want to ensure that Acquia Drupal sites stay in sync with the most secure code from the Drupal community.
Drupal 6.5 was the the first test of our engineering release process since Acquia Drupal came out of beta. While we... More

Do it with Drupal - New Orleans

On December 12, 2008, I’ll be in New Orleans to talk about the exciting world of Drupal Search. In a first-of-its-kind event, the Lullabots have organized a “large-scale, 3-day learning event” that will bring together some of Drupal’s most sought after speakers, as well as a number of other prominent internet personalities and luminaries. I’m looking forward to meeting some of the speakers who aren’t necessarily known as Drupal rockstars (meaning they did something else to get famous):
Chris Pirillo (... More

Acquia and the Drupal security team

I've been working on the Drupal security team for over three years now. My current role is coordinator of the security team and that means I help to coordinate when releases happen, review security announcements, recruit new members, and review inactive members. The Drupal security team has a highly competent group of developers and they do a good job self organizing and getting security releases out the door. If they get stuck, I may step in and help rally the team or work through some of the non-code issues involved in getting security releases out the door. The security team is led by... More

How to raise money for your Drupalcamp: The jobs table

If you are organizing a Drupalcamp you are probably finding that you are thrust into a fund raising role. As the Drupal association fundraiser, let me offer you a quick tip for raising money to meet your Drupalcamp expenses.
First, follow the rules of BarCamps and keep everything as simple as possible. Don't try to provide too many comforts. Instead, communicate what you need and then what ever you get provided with is what you will have.
You will have some expenses. Here's how you can get them covered. You are bringing... More

Web 2.0 New York: Is sales always this much fun?

It's been a couple of weeks since Web 2.0 New York. The event was a success and early reports indicated it exceeded expectations for the event organizers.
For Acquia it was a successful event. We met over 214 people who were running Drupal sites and gave out Acquia t-shirts to each of them until we ran out. We gathered over 400 leads that we qualified as interested in or likely to be building a social publishing site. What was new for Acquia was that those leads were closely followed up by our inside sales team. I'll touch more on that at the end of this post.
One of the key goals for my... More

On corporate blogging policies

Acquia launch coverage

Cheers to the Acquia launch, which went really well. Hundreds of people signed up for a free community subscription. Also, check out Jeff Whatcott's blog post covering some of the blog posts, press articles, and Tweets about our new product and service offerings. Awesome!


Cheers!

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Drupal and the $6000 hosting bill, getting to the truth quickly

It's political season here in the United States, and that means it's rumor time. Research has shown that if we are exposed to information as little as eight times we are more likely to believe it. Logic, facts, reason don't necessary apply to our human brains. Political strategist know this, marketers know this and they can use it in influencing you. Journalists know this too.
On Monday morning, Drupal got caught up in a [Updated]conjecture that it was the source of a bug that led to a $6000 hosting bill. It... More

Acquia launch round up: looking back on a big day

I spent most of the day yesterday reading and participating in Drupal.org threads, blog posts, press articles, forum threads, Twitter feeds, and IRC transcripts of full of conversation about our new product and service offerings.  Here are a few of my favorites:
Press Articles
SitePoint: "This is definitely a big move in the open source world of Drupal. I think it is a great move. They have taken some of the best modules already available, mixed in some new things and are realising a... More

Acquia out of beta

After months of hard work, Acquia is now open for business! Starting today, everyone can connect their Drupal 6 site to the Acquia Network to take advantage of our services. Oh my!
The Acquia Network (previously code-named Spokes) is a hosted service that helps you with site management (update notifications, spam blocking, cron service, modification detection, etc) and provides real-time visibility into the health and usage of all your Drupal sites that are connected to the Acquia Network.
Second, the Acquia... More

The magical hour, Acquia launches Acquia Drupal and Acquia Network

Like many in the community my first exposure to Acquia came back in the first part of the year. It was an exciting time for the Drupal community and what we learned at Drupalcon in Boston suggested many great things to come. At the time I was running an independent Drupal development shop. The news that an organization like Acquia was going to come to the Drupal ecosystem was great news. Some had early concerns that Acquia might compete in the site development space. These fears turned out to... More

Acquia Podcast 6: Launch Podcast with Dries & Jeff

In this podcast, Bryan House talks to Dries Buytaert and Jeff Whatcott about the launch of Acquia Drupal and the Acquia Network. Together, they discuss Acquia's products, subscription plans, partner program and our contributions to the global Drupal community.
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Talk is silver, code is gold: Acquia's code contributions to the Drupal project

In the Drupal community we have a saying talk is silver and code is gold. For over a year now, members of Acquia have been both talking and coding, and I think it's time to bring some of this to light. In future posts I'll also highlight Acquia involvemnet in Drupal code sprints and other Drupal events, but for now I'll just focus on code.
Over a year ago Acquia started quietly contributing to the Drupal project. At the time we were in stealth mode, and we didn't want a lot of attention. Our first major contribution back to the Drupal community was hiring Gábor Hojtsy, and having him work... More

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