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Locking Down the Cloud

Over the last few years, IT departments have gotten increasingly comfortable with cloud technology, by which I mean cloud security. Because as one IT analyst put it recently, “When it comes to the cloud, security is the number one concern. And number two isn’t even close.” But 2014 could be the year when thought and analysis take a back seat to action. Companies that haven’t already embraced cloud technology are ready to make the move. One reason: the rise of automation, which is making it easier -- nearly irresistible, in fact -- for IT departments to start transitioning significant parts... More

Keeping Pace with DigitalDisruption.com

Here are some of the past week's highlights from DigitalDisruption.com, Acquia's portal for examining the impact of digital disruption. Google Glass' Health Care Challenge Last evening I had the pleasure of sitting on a panel at an event hosted by Health Innovators discussing the future of medicine and specifically Google Glass. The event title was "Google Glass the new frontier in Healthcare Innovation?" and although I'm not sure how many converts were made, I did come away with knowledge of an incredible organization pushing... More

The Importance of Content Governance in Higher Education Websites

Cross-posted with permission from Blue Coda Many higher education institutions struggle to keep up with the demands, expectations and innovations, in both the service provision and use, of web content management. Most senior members or staff don't have the time to implement changes or plan strategies, and those who do have responsibility for things like websites, blogs and student forums often find themselves without a coherent game plan. Simply having a... More

Keeping Pace with DigitalDisruption.com

Here are some of the past week's highlights from DigitalDisruption.com, Acquia's portal for examining the impact of digital disruption. What to do with Big Data? CDOs May Have the Answer One of the biggest challenges digital executives face today is figuring out what to do with it all the data. There is so much data collected today about shopping habits, travel patterns or even activities logged, that being able to effectively track and leverage this data to improve an aspect of the consumer experience or predict a certain market... More

eTail West Highlights the Conflicted World of Commerce

I’m a big fan of Dr. Seuss, and so when Eric Feinberg of Foresee referred to potential customer segments as Thing 1 and Thing 2 at the recent eTail conference, I had to smile. As I thought more about the current state of commerce, though, I decided that a Dr. Dolittle shout-out to Pushmi-Pullyu is more apt. Commerce teams today are clearly being pulled in two very different directions. On the one hand, the push by Amazon/Google/eBay for same day delivery – and soon I believe, same hour delivery – is forcing retailers to fanatically... More

5 Reasons Why Your School Should Use Drupal Commerce

While colleges and universities are not ecommerce businesses they still do a great deal of ecommerce. From online bill payments for class registration, to payments for fines, infractions and permits, to dining plans and other related student services, to tickets for events and seminars, to online bookstores for merchandize and materials, and of course to online giving for fundraising and advancement activities, colleges and universities are using ecommerce every day to support the multi-faceted business of higher education. And for each of these online transactions there is a commerce... More

Keeping Pace with DigitalDisruption.com

Here are some of the past week's highlights from DigitalDisruption.com, Acquia's portal for examining the impact of digital disruption. T-Commerce? Meet tvbay If you tuned in to this year’s Super Bowl, you saw H&M’s commercial that enabled viewers to make purchases through their television based on what David Beckham was wearing during the clip. This new, “t-commerce” platform is something that brands are exploring, but few are delivering because smart TVs that enable these transactions are still in the early stages of... More

Keeping Pace with DigitalDisruption.com

Here are some of the past week's highlights from DigitalDisruption.com, Acquia's portal for examining the impact of digital disruption. Today’s Brand Must Think Like a Publisher Content is king. But as the line between publishers and brands are blurring, all brands find themselves in both the content and the commerce games. As brands, we are sometimes wary of pushing content on our customers. In my experience, however, customers are much less worried about the blurred lines, and much more interested in getting that they want when... More

Today’s Brand Must Think Like a Publisher

Content is king. But as the line between publishers and brands are blurring, all brands find themselves in both the content and the commerce games. As brands, we are sometimes wary of pushing content on our customers. In my experience, however, customers are much less worried about the blurred lines, and much more interested in getting that they want when and where they want it. As Alexis Maybank, founder of Gilt Groupe described it, "If I go into a Restoration Hardware store, for instance, I understand they're selling that product, but I'm not just interested in seeing rows of lamps on... More

Four Reasons I'm Excited About Attending (my first!) SXSW 2014

Next week I'm attending my first ever South by Southwest in Austin. I'm pretty sure SXSW is the first conference I've ever *attended.* I've worked many conferences either as an exhibitor or speaker, but I've never experienced a conference as an attendee. I'll bring my comfy shoes, plenty of charging devices + cables, lots of business cards, and as much energy as possible to stay out past my usual bedtime of 10pm! Here's what I'm most looking forward to: Hearing from the Hacker and the Hustler I'm really looking forward to watching my colleagues Tom Erickson and Dries... More

You’re Already In The Content Game

Whether the size of your content team is 50 people or zero, you’re already in the content game. If you’re not publishing content, the chances are good that your customers are creating it on your behalf. The Content Around Us Apple has no social media presence to speak of. As of this writing, however, there were 173,411 photos on Instagram tagged #applestore and 6,859 tagged #geniusbar. (For the record, there were also six tagged #geniusbarmyass.) While it can be great to have ardent fans of your brand posting flattering content about your brand, that isn’t always what happens. Trader Joe’s... More

Using Drupal to Support Web Accessibility in Higher Education

Web accessibility in higher education is not a new topic. For over 15 years most institutions have been working to insure that their web accessibility adheres to the standards and protocols set forth in Section 508 of the Rehabilitation Act of 1998 (even though 508, as written, does not automatically apply to institutions of higher education, even those that receive federal funding). And certainly before the benchmark of 508 came around colleges and universities have been leaders in making sure that technology usage around campus supported the diverse needs of the entire community. In fact... More

Keeping Pace with DigitalDisruption.com

Here are some of the past week's highlights from DigitalDisruption.com, Acquia's portal for examining the impact of digital disruption. Streetline Wants to Make Smart Cities a Reality Do you remember the last time you struggled for what seemed like an eternity to find a parking spot? One way streets. No right turn signs. If only there was a better way to find a parking spot. Well, Streetline believes they have the answer. Streetline uses sensors to deliver parking availability data to their app, informing users not only about the... More

3 Keys to Taking Your E-Commerce Site Global

Cloud-based platforms and services have made going global more of a plug-and-play proposition than ever before. You can plug specialized modules into your workflow that let you translate content, run analytics, edit across websites and more, without leaving your CMS. The remaining challenges are more strategic in nature. Here are three things that you should know before diving in: 1. The world doesn’t revolve around the English language To maximize your website or online business, you need to offer at least two language options to visitors to your site. The global population is not made up of... More

Keeping Pace with DigitalDisruption.com

Here are some of the past week's highlights from DigitalDisruption.com, Acquia's portal for examining the impact of digital disruption. Best practices for creating and driving social commerce experiences As the increasingly social nature of the internet continues to alter the world of commerce, the most recent changes have seen the consumer take a more active role—a partnership role—in producing and consuming a brand’s content or services. In the past, user testing held a prominent place in many brands’ product development... More

Best practices for creating and driving social commerce experiences

As the increasingly social nature of the internet continues to alter the world of commerce, the most recent changes have seen the consumer take a more active role—a partnership role—in producing and consuming a brand’s content or services. My most recent blog looked at how social commerce has defined the purchase process into three phases. In this blog, I’ll look at how social commerce is impacting the creation and consumption of products and services. In the past, user testing held a prominent place in many brands’... More

All Commerce is Social: The 3 Phases of Purchase

Way back in 1999 -- a thousand years ago in internet years -- writer and designer named Darcy DiNucci coined the phrase Web 2.0. This marked the beginning of the web as a social experience, eventually altering commerce so that today customers can be brand advocates who play a crucial role in building your business. You already know that your customers are talking about your brand on social media platforms, posting images from your product pages to Pinterest, and checking reviews. The brick-and-mortar and virtual commerce experiences have become so intertwined that customers sometimes even... More

Mobile is Changing the Game for Sephora

SAN FRANCISCO- While you may be familiar with Sephora as the cosmetic store at the local mall, the beauty chain is very comfortable in the virtual marketplace as well, concentrating on social and mobile platforms. I had the chance to catch up with Danny Sullivan, vice president of mobile for Sephora, while attending Day 2 of Apps World North America. I asked Sullivan to talk about how Sephora is approaching mobile and utilizing responsive design. Sullivan took part in an Apps World panel that examined how mobile devices and tablets are changing the consumer experience and how new technologies... More

Acquia Rated Positive in Gartner MarketScope for User Experience Platforms

Late last week, Acquia was rated Positive by Gartner in their new MarketScope for User Experience Platforms. What are User Experience Platforms (UXP) you ask? Here's what Gartner says: Traditional approaches to architecting, developing and managing websites, portal sites and mobile apps use a variety of disconnected and duplicative tools... A UXP is an integrated set of tools for delivering modern websites and portals. It focuses on the front end, the presentation and user interaction layer. When Gartner kicked off their... More

Keeping Pace with DigitalDisruption.com

Here are some of the past week's highlights from DigitalDisruption.com, Acquia's portal for examining the impact of digital disruption. Vigo's on watch to keep you alert Do you remember the last time you felt tired or drowsy and your productively levels suffered? What if there was a piece of wearable technology that knew when you were tired before you did in order to make you as alert and productive as possible? Meet Vigo, a wearable bluetooth piece that aims to do just that. I had the opportunity to talk to recent University of... More

Higher Education’s Equation: Simplify Digital Complexity

Colleges and universities were some of the first organizations to create websites. They are natural content generators with access to great thinkers, cutting edge research and engaged students, not to mention they embody the word community. The web, as a result, was the perfect vehicle for them to communicate all they had to share and connect what they knew with those who were seeking the content that mattered to them. But as we look at today’s landscape and the evolution of higher education digital strategies, is the compatibility of the web and higher education too much of a good thing... More

Selecting a New CMS? Don't Skip the Proof of Concept

Would you buy a house, based only on its curb appeal? Would you buy a car without test driving it? Would you even buy a pair of new jeans without trying them on first? (Ok, I've done this. And it goes badly every time). In all three cases, I hope the answer is no. When making major decisions like buying a new house or car, we invest a considerable amount of time and effort into making sure we make the right choice.  So why are companies selecting a new CMS without test driving the product? Selecting the Vendor with the Best Demo The process for selecting a new CMS often seems to be: 1)... More

Stakeholder Visibility Will Ensure Government IT Success

The recent BBC interview with Bill Crothers about IT suppliers in the public sector was depressingly familiar. In particular, the remark from Sir Francis Maude1 about the government department that was charged £30,000 for changing the text on a web page sent a shudder down my spine. Just to put this into context for a moment, £30,000 is almost three times what someone working for 37 hours a week on minimum wage would earn. These are ludicrous sums of money for what should be very simple processes. The sad fact is that IT suppliers often charge unreasonable amounts to deliver (sometimes... More

Keeping Pace with DigitalDisruption.com

Here are some of the past week's highlights from DigitalDisruption.com, Acquia's portal for examining the impact of digital disruption. Meet Jonathan Stephen, Head of Mobile and Emerging Tech at JetBlue I had the pleasure of chatting with Jonathan Stephen, the Head of Mobile and Emerging Technologies at JetBlue. We talked about the shifts and strategies that are coming with brands embracing mobile as well as how JetBlue is leveraging this platform. Mobile is becoming a vital, emerging disruptor to brands and industries on a global... More

Setting the Record Straight on the Total Cost of Adobe AEM vs Drupal

As Drupal begins to compete more often with Adobe Experience Manager (AEM) in enterprise web content management selections, I'm coming across a set of common objections coming from prospects after they speak with Adobe. We’ve been told by multiple customers that Adobe had an “unbiased partner” create a total-cost-of-ownership (TCO) document to compare Adobe AEM vs. Drupal. The TCO document claims a typical Drupal project costs nearly 70% more than Adobe AEM, with example 3 years costs of approximately $2.4m for Adobe AEM and $4m for Drupal. I’ve read the document, and the total cost of... More

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