Will comes to Acquia with 25 years of experience leading, growing and transforming global customer support organisations. In his role at Acquia, Will is responsible for building and maintaining a world-class Global Support team that is recognised for excellence in by Acquia's customers and partners. Prior to Acquia, Will was Vice President of Customer Service and Support at ATG where he led efforts that resulted in dramatic improvements in customer satisfaction and retention. When ATG was acquired by Oracle in 2010, Will transitioned to lead the global support team for Oracle Commerce and was responsible for the integration of Endeca and Inquira into the Support portfolio. Prior to ATG/Oracle, Will led the Customer Care organisation at NaviSite and was a Principal Consultant at PRTM. Will lives in the Boston area and holds a BA in Economics from Wesleyan University and an MBA from Boston University.