Acquia Coverage

Ready for Launch: Five Steps for a Successful Go-Live [Nov. 4, 2013]

Submitted on
Monday, November 4, 2013
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IT Business Edge

By Kim Wright

The launch of healthcare.gov has brought a tidal wave of criticism. Some say the code was buggy, others blame the servers, and still others blame the user experience. While we may not be able to pinpoint exactly what went wrong, one thing is certain: What should have been a great day for many Americans became the worst day for the technology providers behind healthcare.gov.

But healthcare.gov isn’t the only site to experience a bad launch day; it just happens to be the latest example of how a site that goes live before it’s ready can cause more harm than good. When we only look at technology projects in terms of code and hardware, we are setting ourselves up for failure. Technology projects should support the people, the projects, and the objectives of the mission they are being built to support.

With that in mind, Jessica Richmond, senior director of Government Professional Services at Acquia, has put together some tips for site developers to ensure that when a site gets the green light to go live, it’s ready for peak performance, regardless of the amount of traffic it may experience.

Announcing the 50 on Fire Finalists for Marketing & Advertising [Nov. 1, 2013]

Submitted on
Friday, November 1, 2013
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BostInno

There's a glow in Boston right now. Not only are Halloween jack o'lanterns illuminating our city streets, but the glory of a historic Red Sox World Series victory is igniting the Hub, fueling what is sure to be days of celebrations.

But we here at BostInno are about to add more fire to a city already hot with hometown pride.

The time has come to name finalists for BostInno’s second 50 on Fire. After months of anticipation and a grueling selection process, thousands of nominations have been narrowed down to less than 200. These are the extraordinary companies and individuals who burn brighter than the rest. They are the newsmakers, forward-thinkers, and innovators undeniably setting the scene aflame. Check out all the 50 on Fire Finalists here.

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What Caused HealthCare.gov To Collapse? [Oct. 30, 2013]

Submitted on
Wednesday, October 30, 2013
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Greater Boston

Health and Human Services Secretary Kathleen Sebellius testified before Congress for hours on Wednesday, saying she should be held accountable for the failures of the Affordable Care Act's website since it debuted on October 1.

That, while President Barack Obama was winging his way to Boston to tout the benefits of the Affordable Care Act, in spite of the website's rocky rollout. Faneuil Hall is where then-Massachusetts Governor Mitt Romney signed health care into law in 2006.

Greater Boston was joined by two who make a living overseeing website rollouts: Richard Banfield, the CEO of the web development firm Fresh Tilled Soil, and Chris Comparato, an executive at the cloud-based software company Acquia.

Why Healthcare.gov Had a Troubled Debut [Oct. 17, 2013]

Submitted on
Thursday, October 17, 2013
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Fedscoop

As millions flocked to healthcare.gov to research insurance options and sign up for plans under the Affordable Care Act, many experienced major issues with the site — problems that have only increased in the two weeks since the site opened for business...

Todd Akers, vice president of public sector at Acquia, said when rolling out projects of this scale, it is crucial to ensure there’s a defined goal.

“Having a strong relationship with the development team will mean the best possible outcome for the project,” he said. “You need to iterate on the critical tasks. Too often, you see projects lose focus on the goal, and overall delivery quality can be reduced.”

The health care act is different because unlike similar projects, it is mandated by law. According to a congressional staffer familiar with the issue and who spoke on background, the deadline established by the law made the website launch more complicated.

Head in the Cloud: Emphasizing Customer Service in the Era of Cloud Computing [Oct. 7, 2013]

Submitted on
Monday, October 7, 2013
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1to1 Media

By Anna Papachristos

Though cloud-based technology has been part of the enterprise for nearly a decade, today’s tools offer simple solutions that allow organizations to bridge internal gaps, gather consumer insight, and boost the omnichannel experience.

With feet on the ground, and heads in "the cloud," today's customer experience professionals continue to develop their service offerings by investing in emerging technologies that extend and enhance the customer relationship. Through cloud computing and applications, companies across industries have been able to improve their software capabilities and data collection methods in ways that allow for stronger customer engagement and brand loyalty.

Yet, while such tools have become an accepted and integral part of the customer service space, less than one decade ago, these revolutionary technologies were on the cusp of altering the way businesses connect with customers, employees, and partners.

"Just a few short years ago, cloud computing was considered less than a mainstream idea, something more suited to early adopters," says Bryan House, vice president of product marketing at Acquia. "With reduced costs, less need for staff, redundancy, and scalability, the cloud is now presumed to be the smart option, and sometimes the only option. Six years ago, platforms for marketing automation, email, CRM, analytics, and digital experiences were on premise. You'd never consider hosting them in a datacenter. But today, the cloud is just presumed to be the easier way."

Cloud technology has grown in sophistication to keep up with the speed and demands of today's digital marketplace. Because many organizations face fewer IT resources and smaller IT budgets, cloud services fulfill an important need for innovation and responsive design. Vish Mavathur, vice president and head of cloud services at iGate, notes that the cloud is not a single technology, but a set of convergent technologies that are steadily coming together to transform the experience on information technology. Cloud-based systems offer cost efficiency, scalability, and agility so companies may adjust their performance according to demand, thus devoting less time to maintenance and support, and more time to innovation and business-driven results.

le CMS Cloud Site Factory accélère le déploiement des fermes de sites Web [4 Oct. 2013]

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Friday, le 4 October 2013h
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Silicon.fr

À l’occasion de l’Open World Forum 2013, Cyril Reinhard, directeur Europe du Sud de l’éditeur Acquia, revient sur le lancement estival de Acquia Cloud Site Factory, plateforme de création et de gestion multi-sites basés sur le CMS open source Drupal.

Silicon.fr : Quels sont les atouts techniques et fonctionnels d’Acquia Cloud Site Factory ?

Cyril Reinhard : Acquia Cloud Site Factory est une évolution de Drupal Gardens. Adaptée aux besoins des entreprises, cette offre « tout compris » permet de rapidement créer, héberger et gérer une ferme de sites web, notamment promotionnels (artistes, marques, produits…). Les atouts : la réduction des coûts et la réactivité pour les directions métiers, une administration multi-sites simplifiée pour les responsables informatiques.

Acquia CEO on Open Innovation and New Markets for Drupal [Sept. 30, 2013]

Submitted on
Monday, September 30, 2013
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OpenSource.com

By Jason Hibbets

Drupal is seeing tremendous growth in adoption and high demand for Drupal talent. Over the last few years, I’ve watched Drupal evolve from a content management system to a social publishing platform, and now it’s looking to establish itself as a web engagement management platform—managing more than just content. Drupal already has a strong presence in government, media, publishing, higher education, and high tech. So, what markets are next?

To find out we asked the CEO of a different company, Tom Erickson of Acquia. Drupal is a free, open source web development platform for online content and user communities, and Acquia is a commercial open source software company providing products, services, and technical support for Drupal. Together with co-founders Dries Buytaert and Jay Batson, Tom is a founding director of Acquia, and in 2009, he became CEO. He has more than 30 years of experience in enterprise software and is passionate about travel, photography, and open innovation.

We asked Erickson about Acquia’s roadmap as they move ahead, some of their highlights from 2013, the future of open hardware, and what’s being done to drum up Drupal talent. We also got his big picture thoughts on open source and open innovation. He was, however, tight-lipped about his upcoming talk at All Things Open. Read on for more in this interview.

What are some of the business sectors where Drupal is being deployed today that you didn't expect a year ago?

One of the biggest business sectors that Drupal has deployed that’s new is actually in pharmaceuticals. While it’s an area that Drupal historically hasn’t been used in a lot, it’s growing quickly because the pharmaceutical industry is going through massive destructive changes, and with those changes, they’ve got to re-do their business processes and lower their costs.

Acquia lance son usine à sites web : Cloud Site Factory [9 Sept 2013]

Submitted on
Tuesday, September 24, 2013
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Spécialiste du CMS open source Drupal, Acquia lève aujourd’hui le voile sur Cloud Site Factory, une offre qui permet de créer et héberger rapidement – et facilement – un site web sur mesure.

Cette solution est avant tout dédiée aux services marketing des entreprises, dont les besoins en termes de sites web sont souvent importants. En effet, ces derniers sont en charge de mettre en avant les marques des entreprises, en général sur des micro-sites dédiés.

Acquia: Revenue to Near $70M, but No Rush for IPO [Sept. 17, 2013]

Submitted on
Tuesday, September 17, 2013
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Boston Business Journal

By Kyle Alspach

Burlington-based Acquia expects major revenue growth again for 2013 but there is "nothing imminent" planned in terms of taking the company public, CEO Tom Erickson said in an interview.

Acquia provides enterprises with cloud hosting and related tools and services for websites created using Drupal, an open-source content management and site development platform. Acquia co-founder Dries Buytaert is the original creator of Drupal and serves as the firm's CTO.

The company has grown steadily in recent years amid growing adoption of Drupal among large enterprises. Acquia reported more than $45 million in revenue last year, more than doubling its top line from the previous year.
Erickson said Acquia expects about 50 percent revenue growth for 2013, which would equal about $68 million in revenue.

That would put the firm within the revenue range during which many venture-backed tech firms consider going public. And Erickson said Acquia does have a strong opportunity for an IPO.

Acquia Unveils Free Version of Acquia Cloud [Sept. 12, 2013]

Submitted on
Thursday, September 12, 2013
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CMSWire

By Anthony Myers

Acquia will now provide a free version of its cloud based content management system Acquia Cloud, and Drupal developers can now develop and stage content there to test out their websites.

Free Developer Sandbox
Aqcuia Cloud Free is a bit different from the free Acquia Cloud versions that had previously been in place. This version doesn't require a credit card to set up, and there is no expiration date on the account. The catch is, it's not for production sites, as enticing as that would obviously be.

Instead, Acquia Cloud Free is a place for developers to try out workflow tools and deploy code between development and staging environments, Dries Buytaert, Drupal founder and Acquia CTO wrote in a blog post.

"It's a stress free environment to test out features and build skills," Jess Iandiorio, senior director of Cloud product marketing at Acquia said in an interview. "What people can do with this is use it as a sandbox, and it's the best place for devs to learn."

Integrated Shopping Solution from Acquia [Sept. 10, 2013]

Submitted on
Tuesday, September 10, 2013
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KMWorld

Acquia has released Commerce Cloud, which is said to be the first digital experience platform designed to bring content to commerce. Acquia says its new offering enables creation of content-rich, socially enabled, integrated shopping experiences.

Further, Acquia reports, Commerce Cloud allows brands to build and deliver content-rich, engaging shopping experiences with the flexibility, scalability and security required. Commerce Cloud is available as a service, and delivered on the most secure, scalable and reliable cloud environment available for Drupal, says Acquia.

Best Advice I Ever Got: Dries Buytaert [Sept. 9, 2013]

Submitted on
Monday, September 9, 2013
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Inc. Magazine

Original Drupal creator and Acquia co-founder/CTO Dries Buytaert explains why startup founders can never think too big--and shares his story of open-source web publishing.

When I started working on Drupal in my college dormitory 12 years ago, I had no idea that one day it would be used by 2 percent of the world's websites. What's even more exciting is the open-source community that has grown up around Drupal. More than 20,000 contributors share their code and are responsible for the Drupal we know today.

I co-founded Acquia six years ago to support the growing number of organizations that rely on Drupal, and also co-founded Mollom to solve the spam moderation challenges for website owners. Six years later, Mollom was acquired, and Acquia has almost 400 employees. As I've encountered challenges every step of the way, I've discovered that some of the best advice I've received is useful no matter what the project.

1. Think big

So often I meet entrepreneurs who are working on a startup concept. They have a great idea and a business plan to bring it to market, but they're thinking too small about what they're trying to do.

Acquia Announces Commerce Cloud For Integrated Shopping Experiences [Sept. 5, 2013]

Submitted on
Thursday, September 5, 2013
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Retail Solutions Online

Enables Brands to Create Content-Rich, Socially Immersive Shopping Experiences That Create Brand Champions

Burlington, MA - Acquia, where great digital experiences begin, is announcing the availability of Acquia Commerce Cloud, the first digital experience platform to bring content to commerce. Acquia Commerce Cloud enables you to create content-rich, socially enabled, fully integrated shopping experiences and effortlessly deploy and scale them to a high-performance, highly secure cloud platform.

With the shift to digital engagement and the ability for a consumer to connect anytime and anywhere, brands have gained an incredible opportunity to build relationships directly with customers. Digital is driving the trend toward direct-to-consumer commerce. That's why a great digital presence is a business imperative. In order to drive sales and build evangelists, brands need a unified digital experience for product discovery, research, and purchase. And with the explosive growth of mobile commerce, brands need to deliver a consistent digital experience across a growing mix of devices and channels.

Acquia Hires Dennis Morgan, Formerly of Yahoo & Buddy Media, as CFO [Sept. 3, 2013]

Submitted on
Tuesday, September 3, 2013
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Boston Business Journal

By Kyle Alspach

Burlington-based Acquia said Tuesday it has hired software industry veteran Dennis Morgan as its new chief financial officer. Morgan had most recently been CFO of New York-based Buddy Media, which Salesforce acquired for $745 million last year. Previously, Morgan had been VP of corporate finance at Yahoo, and before that held CFO posts at EPAC Technologies Inc., Panther Express Corp. and Vibrant Media.

Acquia provides tools and support for enterprises using the open-source Drupal Web publishing platform; Drupal has surged in popularity among enterprises in recent years due to the potential for cost savings and the flexibility of design.

Open-source Code: By the People, For the People [Aug. 29, 2013]

Submitted on
Thursday, August 29, 2013
,
VentureBeat

By Dries Buytaert

Many organizations adopt open source for reasons like flexibility and agility. Everyone needs to do more with less. But in government, open source drives both civic engagement and government participation like never before. Because of digital, the world feels much smaller and more connected. And open source gives people the opportunity to rally around a cause, no matter where they live.

Think about how we petitioned our government before we had the We The People website. I bet you have to think pretty hard about how it was done (I do!). Now, a website has brought to life the First Amendment rights of U.S. citizens. Millions of people’s voices are heard. People pull together based on common concerns. The White House built We The People using Drupal and shared the code on GitHub, opening up the opportunity for other governments to easily create their own online petitioning systems.

One Thing Inc. 5000 Companies Have in Common: Performance [Aug. 20, 2013]

Submitted on
Tuesday, August 20, 2013
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Inc. 500

How Inc. 5000 companies make other companies better. And in the process, make the economy work.

By Leigh Buchanan

We know companies that operate data centers are critical to the economy. If we thought about it, we would realize companies providing air conditioners to keep those data centers running are critical, too. But how critical are companies that maintain and service the air-conditioning systems that cool the data centers?

Toby Thomas found out in 2007. At the time, he was working for a business that was hired by Perot Systems to ensure its data center stayed cool while a new one was under construction. Perot Systems had many big financial clients, and "the day before we went in, we got a call from a top executive saying, 'I want you to know, if this fails, what will happen,' " recalls Thomas. " 'It will be on CNN. The stock market could be affected. The value of the dollar could be affected.'

"I realized, Wow, we're not just guys in hardhats doing a job," says Thomas. Two years later, he founded EnSite Solutions, now based in Irving, Texas. "Data centers are more tied to our economy than oil is," says Thomas. A company that services data-center cooling systems is mission critical to the mission critical to the mission critical.

The Fortune 500 traffics in consumer products, oil, pharmaceuticals, cars, retail, and the kinds of telecom services and software most people use every day. The Inc. 5000 is, by and large, a more esoteric crowd. Many supply businesses and government agencies with such products as network-on-chip design (Arteris), cloud-services brokering (Cloud Sherpas), and electronic payment technology optimized for the clinical-trial industry (Greenphire). The niches they ply can be inscrutably specific. Acquia provides products, services, and technical support for the Drupal social publishing system. Understanding Acquia requires a pit stop at drupal.org to learn about a fascinating corner of the global open-source movement.

Service NSW Delivers Online Presence with Open Source [Aug. 27, 2013]

Submitted on
Tuesday, August 27, 2013
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Computerworld Australia

By Rohan Pearce

Service NSW, which acts as a central portal for accessing government services in New South Wales, is using the open source Drupal platform for its public-facing website and intranet

In late January, the digital strategy of Service NSW had a long way to go, according to Bruce McGregor – particularly if the organisation was to meet a July deadline for delivering its online portal, the organisation's head of digital said.

"The timeframes were tight, the budget was limited and fixed, and there were multiple stakeholders," McGregor said.

The creation of Service NSW was announced by the state's premier, Barry O’Farrell, in July 2012. The intention is to offer a 'one-stop shop' for government services, with NSW residents able to access them through 18 Service NSW centres, a 24-hour call centre and a single Web portal.

"We had to build a service within a couple of months," McGregor said. Despite the short timeframe for rolling out a complex Web portal, the agency managed to beat its deadline – albeit, by a handful of days – by employing the open source Drupal Web platform.

NSW Government Services Go Digital [Aug. 27, 2013]

Submitted on
Tuesday, August 27, 2013
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The Australian

By Jennifer Foreshew

THE NSW government's newly launched services distribution arm aims to shift 30 per cent of traffic that resides in face to face or the call centre arena to digital in the next two years.

Service NSW, which was created to be a single point of contact for customers of government services, launched its three channels last month. They involve an initial 18 service centres, 24/7 phone service, and a customer-friendly web portal.

There are 40 million transactions in NSW every year with government.

"They (users) will certainly migrate quite easily from the call centre where a lot of the activity is at the moment to digital," Service NSW deputy chief executive officer Steve Griffin said.

Service NSW, which is aimed at citizens and small businesses, brings together the services delivered by NSW agencies Roads and Maritime, the Department of Fair Trading and Births, Deaths and Marriages.

Service NSW uses aGov, a Drupal distribution specifically designed for Australian government, for its website, which is hosted in the cloud by Acquia.

Drupal is an open source web platform used by more than 150 national governments.

Acquia Hires Finance Chief as IPO Talks Begin [Aug. 26, 2013]

Submitted on
Monday, August 26, 2013
,
Bloomberg

Acquia Inc., which helps companies manage the software behind their websites, has hired a chief financial officer and has begun talking to banks ahead of an initial public offering.

An IPO could come as soon as the second half of 2014, Chief Executive Officer Tom Erickson said in an interview. To prepare, the company hired Dennis Morgan, who was CFO at Buddy Media Inc. and helped arrange its $736 million sale to Salesforce.com Inc. (CRM) last year. He starts today.

Acquia, which gives customers easier ways to use the open-source software language Drupal, had $45 million in 2012 revenue and expects to grow 50 percent this year, Erickson said. The company still has to release products and wait for its CFO to be settled in the role before picking banks to lead the offering, he said.

“We’ve been doing a lot of circuits, going around to meet banks and public-company investors,” Erickson said. “This company has long legs in terms of where it can go. I’ve never taken a company public so I think it’s something I’d like to do.”

Web Publishing With the Acquia Advantage [Aug. 20, 2013]

Submitted on
Tuesday, August 20, 2013
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Bloomberg TV

Acquia CEO Thomas Erickson discusses the company's business model with Deirdre Bolton on Bloomberg Television's "Money Moves."

"Social has been an add-on on the web until now. What people want to do is integrate social with their regular content," said Tom Erickson, Acquia CEO. "We're creating the opportunity for people to blend their content, their community and their commerce."

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